Subject: New Reply Received - Return of items order#8270519788
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 15:59:55 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Return of items order#8270519788  Ticket comment <div>The courier service collected the item , but I didn’t get any mail or message. What about the refund of the amount? </div>
<div>Please do the needful.<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Jun 20, 2021, at 8:00 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Seena,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused to you.<br>
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<div>You can contact our customer support team on 1860190 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Homecentre) store across the Kuwait.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Homecentre) store in the Kuwait.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2735361