Subject: New Reply Received -
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 06:17:48 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.    Ticket comment <div><br></div>
<div dir="auto">This is very unprofessional because no one informed me about anything.. </div>
<div dir="auto">Very poor customer service and I hope you inform your upper management about this incident </div>
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<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 20 Jun 2021 at 8:26 AM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Noura,</div>
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<div style="line-height:1.38"><br></div>
<div style="line-height:1.38">Thank you for contacting us.</div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38">We see that you’ve been expecting a delivery for your order. Unfortunately the order has been canceled as the item is currently out to stock. </div>
<div style="line-height:1.38"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline">We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.</span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38"><span>We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.</span></div>
<div style="line-height:1.38"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline" dir="ltr">The amount you paid online of KWD 8.04 will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.</span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38">The item may still be available at a local store near you, however we cannot check the local store availability. </div>
<div style="line-height:1.38"><span dir="ltr" style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline">​</span></div>
<div style="line-height:1.38"><span dir="ltr" style="font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline">Thanks for choosing to shop with us and apologies for the inconvenience this has caused.</span></div>
<div><span id="m_1552694964918002247docs-internal-guid-979fc22c-7fff-0629-4957-daa33a4f5930"> </span></div>
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<span rel="tempredactor">Your friends, </span><br><div><span rel="tempredactor" dir="ltr">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2738174