Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 18:33:44 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDk5MzY4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VJtZc0PIk4NL1DKH8_ZAvJ2HjzbTzENucj22N_TOnzQ" style="max-width: 100%"></div>
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<div>On Thu, 17 Jun 2021 at 9:32 PM AMAL AL-Saffar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" class="gmail_attr">On Wed, 16 Jun 2021 at 11:53 PM AMAL AL-Saffar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDk5MzY4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6EAN5HRF0xxT775OD3U-xtKMupFBb5TUAazgYO_ATHA" style="width:667px;max-width:100%"></div>
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<div dir="ltr" class="gmail_attr">On Wed, 16 Jun 2021 at 11:51 PM AMAL AL-Saffar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi </div>
<div dir="auto">I have a complain about a floor lamp. </div>
<div dir="auto">1- you send the 2 installed and I had to ask some one to fix it </div>
<div dir="auto">2- when we finished we couldn’t fix tighten it and it is loose as in the picture.</div>
<div dir="auto">Kindly solve this problem </div>
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<div dir="auto">Regards </div>
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<div dir="auto">Dr. Amal Alsaffar  <br><div dir="auto"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDk5MzY5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lX5rpir5_oBJ9Xmpo1t8WIzAKYO8jzMktBZtgRs8QRg" style="width:667px;max-width:100%"></div>
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<div dir="ltr" class="gmail_attr">On Tue, 1 Jun 2021 at 12:12 PM Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Amal,</div>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.  we have processed the refund of amount (KWD 48.00) on (30/05/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
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<div>Our delivery partner will call you before delivering these items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2648714