Subject: Ticket Assigned - Conversation with noor alqattan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 09:48:21 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noor alqattan noor alqattan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noor alqattan Bot:  Hi Noor Alqattan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597272728            09:50 PM, 14th Jun                   MBS                   Hey, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           09:51 PM, 14th Jun                     noor alqattan                    My card was debited twice for KWD 14.000 yesterday. I only made one order but it debited twice           09:51 PM, 14th Jun                   MBS                   Could you please share your order number so that I can assist you further?           09:52 PM, 14th Jun                     noor alqattan                    The bank said to speak to the store           09:53 PM, 14th Jun                     noor alqattan                    8269754481           09:53 PM, 14th Jun                     noor alqattan                    I made the first order but I didn’t get a confirmation. I got an message and email saying it didn’t go through. So I made a second order. The card was then debited for both orders.           09:53 PM, 14th Jun                     noor alqattan                             09:54 PM, 14th Jun                     noor alqattan                    This is the order that didn’t go through but the amount was debited.           09:54 PM, 14th Jun                   MBS                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:54 PM, 14th Jun                     noor alqattan                    Ok           09:58 PM, 14th Jun                   MBS                   Could you provide us the authorization code of the both debited amount? so that we can investigate and do the needful.           09:59 PM, 14th Jun                     noor alqattan                    What authorisation code           09:59 PM, 14th Jun                     noor alqattan                    I don’t have the code           10:01 PM, 14th Jun                     noor alqattan                    These are the order numbers for both transactions.           10:01 PM, 14th Jun                   MBS                   Yes, contact your bank and ask them for the authorization. because we can see  the money was credited once only to our bank accoutn, not twice.           10:01 PM, 14th Jun                     noor alqattan                             10:03 PM, 14th Jun                     noor alqattan                             10:03 PM, 14th Jun                     noor alqattan                    These are the codes           10:03 PM, 14th Jun                   MBS                   You see the code is the same 268301 for both transaction. Could you support your allegation with latest bacnk statement, Please ?           10:07 PM, 14th Jun                     noor alqattan                    What allegation           10:08 PM, 14th Jun                     noor alqattan                    This was deducted twice           10:08 PM, 14th Jun                     noor alqattan                    There are two different codes           10:08 PM, 14th Jun                   MBS                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:09 PM, 14th Jun                   MBS                   Is there anything else I can help you with today?           10:10 PM, 14th Jun                     noor alqattan                    Ok. I hope this will be resolved as soon as possible.           10:10 PM, 14th Jun                   MBS                   we will do our best to help you out.           10:11 PM, 14th Jun                   MBS                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2715725