Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 11:48:38 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Hi, ok i will come tomorrow to collect it from kuwait city branch.... just let me know what i have to show to the customer service?</div>
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<div>On Sun, 13 Jun 2021, 10:39 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Nimra,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.</div>
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<div dir="ltr">We would like to inform you that the  finance has informed us they tried to deposit it to your bank account but the bank rejected the deposit. So we are asking  if you can collect it from a nearby store and tell us the name of the store that is nearby ​you.</div>
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<br>Once again, sincere apologies, and thank you for your patience.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2316871