Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 12:20:58 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi Team</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>All the attempts to contact customer on provided mobile number has failed. Shipment is on hold at Hub to return back to Sender. Kindly provide alternate contact
 details to reschedule delivery further. </span></div>
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<b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'>Thanking you.</span></b><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'>Best regards,</span></b></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width="152" height="89" style="width:1.5833in;height:.927in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDYyNTk0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LMaSbg4r6rM6sSpC5x7GWkCq_t38tf5lkZ2rhc72y30" alt="cid:[email-masked]"></span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#595959'></span>
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<div class="MsoNormal"><b><u><span style="font-family:Algerian;color:#2E74B5">Antony Markose</span></u></b></div>
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<b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>Service Coordinator</span></u></i></b><b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></u></i></b>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>Dubai Delivery Center</span></u></i><span dir="RTL"></span><span dir="RTL"></span><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i><i><span style='font-size:11.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></i>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>PO Box 99999, Dubai, United Arab Emirates</span></u></i><b><i><u><span style='font-size:11.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></u></i></b>
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<div class="MsoNormal"><i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>T +971-42303244</span></u></i></div>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><u><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue'></span></u>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, May 11, 2021 6:19 PM<br>
<b>To:</b> Rajesh Pattabhi &lt;[email-masked]&gt;; Epg Lmg1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#2553840] - need escalation</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Late delivery<br>
Order Date : May 5, 2021<br>
Order ID: 9658459409<br>
Tracking ID: 1000011062030</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>customer contact number : +971552442331<br>
Assistance Required: Need urgent delivery<br>
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Issue Description: The order was shipped on May 5, 2021 but still not delivered to customer.<br>
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Please deliver the order on priority.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Elharith.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2553840:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2553840