Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 08:35:33 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation wajid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wajid Bot:  Hi Wajid ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597144518            09:57 AM, 05th Apr                   fatma                   Hi Wajid, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           09:57 AM, 05th Apr                     wajid                    i bought a mirror from your avenues branch           09:58 AM, 05th Apr                     wajid                    it has a small scratch on the frame           09:58 AM, 05th Apr                     wajid                    i would like to check if you have same piece available in fahaheel branch           09:58 AM, 05th Apr                     wajid                    so that i can come and exchange it there           09:58 AM, 05th Apr                   fatma                   you bout the item form the store?           09:59 AM, 05th Apr                   fatma                   or it was click and collect order ?           09:59 AM, 05th Apr                     wajid                    es           09:59 AM, 05th Apr                     wajid                    yes from store           09:59 AM, 05th Apr                     wajid                    i stay inmangaf and cant go to avenues again due to curfew timings           10:00 AM, 05th Apr                     wajid                    so i would like to change it in fahaheel           10:00 AM, 05th Apr                   fatma                   You need to visit the same store that you have bought the item from           10:01 AM, 05th Apr                   fatma                   and also be sure that you have the invoice           10:01 AM, 05th Apr                     wajid                    i have the invoice but its difficult to got to avenues again           10:01 AM, 05th Apr                     wajid                    please check if it can be done in fahaheel           10:02 AM, 05th Apr                     wajid                    or eqaila           10:02 AM, 05th Apr                     wajid                    i jus want the same mirror without the scratch           10:02 AM, 05th Apr                     wajid                    no refund... no exchange of other item           10:03 AM, 05th Apr                   fatma                   I understand but you can not exchange from another store           10:03 AM, 05th Apr                   fatma                   this is the issue           10:03 AM, 05th Apr                     wajid                    but previously i have done exchange in other stores           10:04 AM, 05th Apr                   fatma                   Okay you can try but as i know that the offline purchases is allowed to be exchanged in the same store           10:06 AM, 05th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           10:08 AM, 05th Apr                     wajid                    yes i am here... but i dont get your response           10:08 AM, 05th Apr                     wajid                    try is not an option           10:09 AM, 05th Apr                     wajid                    i requested you to check with som1 if possible and let me know a claear answer... its possible or not           10:09 AM, 05th Apr                     wajid                    coz i have done it before several times           10:09 AM, 05th Apr                     wajid                    just by showing the invoice and shukran card           10:10 AM, 05th Apr                     wajid                    centrpoint is same company all over kuwait... then why customer has to go to same store           10:10 AM, 05th Apr                   fatma                   So kindly share with me the item name so i can ask my team then i will update you on the email           10:11 AM, 05th Apr                     wajid                    sure           10:12 AM, 05th Apr                     wajid                    item name is Allen contemporary mirror - metallic silver 80x120 cm           10:13 AM, 05th Apr                   fatma                   could you share with me the item picture so i will be able to investigate           10:15 AM, 05th Apr                     wajid                    yes           10:16 AM, 05th Apr                   fatma                   Thank you           10:17 AM, 05th Apr                     wajid                    i dont have picture now           10:18 AM, 05th Apr                   fatma                   it's fine           10:18 AM, 05th Apr                     wajid                    can i send u code           10:18 AM, 05th Apr                   fatma                   you can share the product that you have bought just to be sure about the item           10:19 AM, 05th Apr                     wajid                    gimme a minute           10:20 AM, 05th Apr                   fatma                   sure, take your time           10:20 AM, 05th Apr                     wajid                             10:22 AM, 05th Apr                   fatma                   Thank your for sharing the product snapshot with me           10:22 AM, 05th Apr                   fatma                   kindly allow us some time and we will update you soon           10:23 AM, 05th Apr                     wajid                    ok thank you           10:23 AM, 05th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:23 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2354721