Subject: New Reply Received -
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 16:34:03 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.    Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/BB6tXJt4n1qYabK-GbvB7A~~/AALN9wA~/RgRif9nwPVcDc3BjQgpgnHCmnmAPkztnUhpzdXBwb3J0QGJhYnlzaG9wc3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that the previous attached was the POD. Please be advised that according to the agreement we are not required to receive proof of delivery from the customer such as their personal ID.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>11/5/2021 3:50 PM GMT+04:00<br>
<strong>To: </strong>EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2524872]<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div>There is a new comment in the ticket submitted by Trke2016 to HelpBSAE</div>
<br>
Comment added by : Mohamed Ali Mahmoud<br>
<br>
Comment Content:
<div class="WordSection1">
<div class="MsoNormal"><a href="mailto:[email-masked]" id="OWAAM6F4987BE733A4BB784968372F62ECF0E" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal">Kindly note that none of those address or contact numbers are belong to the Cst that we shared, so still waiting for a proof of delivery.</div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal">Thanks</div>

<div> </div>

<div> </div>

<div class="MsoNormal">Ali</div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal"> </div>
</div>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, May 10, 2021 3:11 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2524872] -</div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div> </div>

<div> </div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif"><img height="1" id="_x0000_i1030" src="http://click.netsuite.com/q/ppJdvvyAGKSGPKvsCKdRSw~~/AALN9wA~/RgRiekg5PVcDc3BjQgpglbkUmWAEtCv6UiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
<br>
Kindly find the proof of delivery attached hereby for your reference. <br>
<br>
Best regards,  </span></div>

<div> </div>

<div> </div>

<div>
<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Lubna Shehadeh</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C68ade08e312b45ba5f2408d913a44563%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637562418541489177%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=5g2UbUt%2Fu6IRXbJtJ3VlYyxN81YNXIZV85UEutXJCkw%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img height="49" id="_x0000_i1029" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in;height:0.5083in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C68ade08e312b45ba5f2408d913a44563%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637562418541494158%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=iPaPc2GsJ4CkxAyEJi22Gl8M%2FPreJjR6lHYr6%2BNC68k%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
</div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

<div> </div>

<div> </div>

<div align="center" class="MsoNormal" style="text-align:center">
<hr align="center">
</div>

<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>10/5/2021 9:29 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2524872] -<br>
  </span>
</div>

<div> </div>

<div> </div>

<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Need POD<br>
Order Date : May 1, 2021<br>
Order ID: 6303790436<br>
Tracking ID: SD001895716<br>
Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 3/5/21 and as per shipa website the order delivered to the customer on 5/5/21, But the customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
<br>
Regards,<br>
Samer</span></div>

<div> </div>

<div> </div>
</div>
</div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2524872:1125156</span>
</div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><img height="1" id="_x0000_i1028" src="http://click.netsuite.com/q/yh7mkWyhCd4UTIqXKey1dQ~~/AALN9wA~/RgRiekg5PlcDc3BjQgpglbkUmWAEtCv6UiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/zSeaNq0lLK7sk-HFMItmWQ~~/AALN9wA~/RgRif9nwPlcDc3BjQgpgnHCmnmAPkztnUhpzdXBwb3J0QGJhYnlzaG9wc3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>

Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043220489712'>SD001895716 POD.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2524872