Subject: Ticket Assigned - Conversation with arshad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 10:07:20 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arshad arshad                    Customer:  H Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Arshad ,what do you need help with? Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Arshad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:25 PM, 11th May                   Hamza                   Hi Arshad,Good evening  Thank you for contacting us.This is Hamza. How may I help you?            08:25 PM, 11th May                     arshad                    6304512649 order number           08:26 PM, 11th May                     arshad                    I paid shipping charges for this order           08:26 PM, 11th May                     arshad                    But max cancelled this shirt           08:27 PM, 11th May                     arshad                    Due to outof stock           08:27 PM, 11th May                     arshad                    Now I need same shirt with different colour and it is available in max website           08:27 PM, 11th May                     arshad                    As it was MAX fault, Initially showing the product and later cancelling the same           08:28 PM, 11th May                     arshad                    Now I want to order same shirt and it is available in website           08:28 PM, 11th May                     arshad                    As it is MAX fault ,Pls don't charge shipping fee for my next order           08:29 PM, 11th May                   Hamza                   Please note, we'll only be able to make changes to your order before it has been processed.           08:29 PM, 11th May                     arshad                    See brother           08:29 PM, 11th May                     arshad                    You don't change anything           08:30 PM, 11th May                     arshad                    I placed order and Delivered           08:30 PM, 11th May                     arshad                    But MaX , cancelled my order partially           08:30 PM, 11th May                     arshad                    Did u understand?           08:30 PM, 11th May                     arshad                    Brother Hamza           08:33 PM, 11th May                   Hamza                   The item got cancelled because it went out of stock,and we have delivered the remaining items to you           08:33 PM, 11th May                     arshad                    Yes           08:33 PM, 11th May                     arshad                    I paid shipping charges 18 SAR           08:33 PM, 11th May                     arshad                    Now I want to order cancelled product and it is available in MAX w           08:34 PM, 11th May                     arshad                    Website           08:34 PM, 11th May                     arshad                    Again , MAX is asking shipping charges 18 SAR           08:34 PM, 11th May                     arshad                    Why should I pay again.. iT was MAX fault           08:35 PM, 11th May                   Hamza                   The website not updated yet,We will escalate the issue to the TECH team to update it asap           08:35 PM, 11th May                   Hamza                   And as you have got the other items you should pay for the delivery charge           08:35 PM, 11th May                   Hamza                   As your order wasn't 200 SAR and above           08:36 PM, 11th May                   Hamza                   Is there anything else I can help you?            08:36 PM, 11th May                     arshad                    Brother I paid shipping charges for 3 products... But MaX cancelled one product           08:36 PM, 11th May                     arshad                    It was your fault, initially showing in website to order           08:37 PM, 11th May                     arshad                    Later cancelling tthe product           08:37 PM, 11th May                     arshad                    Now I need the same product and it is available in your website           08:37 PM, 11th May                     arshad                    Why should I pay again           08:37 PM, 11th May                     arshad                    Brother Hamza , did you understand?           08:38 PM, 11th May                     arshad                    Why should I pay shipping charges again           08:38 PM, 11th May                   Hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:40 PM, 11th May                     arshad                    Okay           08:40 PM, 11th May                     arshad                    Thanks           08:40 PM, 11th May                     arshad                    Pls escalate and give free shipping           08:40 PM, 11th May                   Hamza                   Is there anything else I can help you?            08:40 PM, 11th May                     arshad                    No thanks           08:41 PM, 11th May                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:42 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2569718