Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 09:56:14 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ashley                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashley Bot:  Hi Ashley ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8257470513 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  065734002            04:17 PM, 05th May                     ashley                    Ok           04:18 PM, 05th May                   mayar                   Hi Ashley ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:18 PM, 05th May                     ashley                    My order is nor yet delivered . It was supposed to be delivered by may 4           04:19 PM, 05th May                     ashley                    Order no -8257470513           04:19 PM, 05th May                   mayar                   Could you please allow me 2 minutes to check your order details?           04:20 PM, 05th May                     ashley                    Ok           04:21 PM, 05th May                   mayar                   Your order is out for delivery  our team will contact you on this number 0096565734002           04:25 PM, 05th May                     ashley                    Yes the no is right.  It was supposed to be deliveree yesterday and on tracking the remarks put for non delivery is no response from customer . Whereas I had not received any call from your delivery team           04:26 PM, 05th May                     ashley                    May be the same thing will be repeated again at the end of the day           04:27 PM, 05th May                   mayar                   Kindly share with us your address and contact number to confirm it with the shipping company           04:29 PM, 05th May                     ashley                    Building -66, flat no -7, floor-3, street 17, Abu halifa block 2           04:29 PM, 05th May                     ashley                    65734002           04:29 PM, 05th May                     ashley                    50493982           04:29 PM, 05th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:30 PM, 05th May                   mayar                   Is there anything else i can help you with?            04:30 PM, 05th May                     ashley                    That's all           04:31 PM, 05th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:31 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2520160