Subject: RRN// 6291671951
From: Elharith Elsiddig <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 10 May 2021 00:37:57 -0700 (MST)

Hi Team, 

Problem Statement: Refund issue 

Order Date: Apr 2, 2021 
Order ID: 6291744930 
RMA: 1000792609 
Tracking ID: N/A 
amount : SAR 150.1 

Order Date: Apr 2, 2021 
Order ID: 6291671951 
RMA: 1000792660 
Tracking ID: N/A 
amount : SAR 38.71 

Assistance Required: Need RRN 

Issue Description: As per the hybris the REFUND_PROCESSED on 17/04/2021 but the customer said he did not receive the refund yet as per the attached bank statement. 

Please check and do the needful. 
Thank you for your help 

Regards, 
ELharith.