Subject: New Reply Received - Exchange Of A Blanket - Request
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 14:34:24 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Exchange Of A Blanket - Request  Ticket comment <div>
<div dir="auto">Hi Team Babyshop,</div>
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<div dir="auto">Highly Disappointed by your online service, which I had never thought about. </div>
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<div dir="auto">Please note that if the customers desired *Online product* is not available for the delivery, do not send the wrong product from your end. It’s better not to deliver the product rather than making it troublesome for us. </div>
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<div dir="auto">Thanks &amp; Regards, </div>
<div dir="auto">Tooba </div>
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<div>On Fri, 11 Jun 2021 at 12:00 AM Tooba Jawed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">REMINDER !!!!</div>
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<div dir="ltr" class="gmail_attr">On Wed, 9 Jun 2021 at 1:07 PM Tooba Jawed &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">REMINDER!!!!!!!!!!!!!!!!!</div>
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<div dir="ltr" class="gmail_attr">On Tue, 8 Jun 2021 at 7:14 PM Tooba Jawed &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">REMINDER! </div>
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<div dir="ltr" class="gmail_attr">On Mon, 7 Jun 2021 at 4:11 PM Tooba Jawed &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi ,</div>
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<div dir="auto">As I’ve been sending you emails since 2 days regarding the exchange of my article which has been delivered wrongly from your end and still no reply. What a disappointing service you people are giving to your customers. </div>
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<div dir="auto">Please note that the article is available online again, how come now you people can deny of not exchanging. Attaching the current taken screenshot. </div>
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<div dir="auto">Regards,</div>
<div dir="auto">Tooba<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTA5NDI4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ad1GYbvMwuz8QofF1BMe3acatjbor0UupEHEsZerIqM" style="width:562px;max-width:100%"></div>
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<div dir="ltr" class="gmail_attr">On Mon, 7 Jun 2021 at 1:46 AM Tooba Jawed &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">REMINDER !!!! </div>
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<div dir="ltr" class="gmail_attr">On Sun, 6 Jun 2021 at 4:13 AM Tooba Jawed &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi Babyshop Team, </div>
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<div dir="auto">Please note that the product is available online again. </div>
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<div dir="auto">Attaching picture for reference. </div>
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<div dir="auto">Kindly exchange it at earliest before it gets out of stock AGAIN. <br><div dir="auto"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTA5NDI4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2FOgK_-g6ACUZ6i9a2BoeYq6Fkm6FxLKRcSTPfTWeM4" style="width:562px;max-width:100%"></div>
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<div dir="auto">Regards, </div>
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<div dir="auto">Tooba. </div>
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<div dir="ltr" class="gmail_attr">On Thu, 3 Jun 2021 at 1:43 PM Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Tooba,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>thank you for contacting us.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.</div>
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<br>Make sure that this error will be raised to the concerned teamto try not to repeat this error again. Your time and your comfort is important to us.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> <br>We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (babyshop) store across the UAE.</div>
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<br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2655416