Subject: New Reply Received - Re: Your refund is on its way
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 07:30:11 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">It was done from a business account and thus sharing the statement is not allowed as per. Policy. Can u check ur records n advise when the tarbsfer was initated so i can check with the finance if any credit happened on the said dats</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jun 11, 2021, 11:21 Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2620241</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Elharith elsiddig : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Hi Sajina,<br style="box-sizing:border-box"><br style="box-sizing:border-box">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">​Please provide us with the bank statement to further assist you.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><br></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2620241