Subject: Ticket Assigned - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 04:05:51 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns We had placed an order online for few items on 11th of April . The following is the order number: 8250115185.
While placing the order , which included a table lamp; the picture provided had a whole set .
The order was set to arrive on 14th of the same month and the total amount paid was 22.3kd. We only received the top of the table lamp and when enquired it was told to us that only the table lap top was in the order and the other orders placed were told to have been out of stock. 
We requested a refund for the following items on 22nd April. It was told that we would get the refund in 5-7 business days. Whole of April we waited but we did not receive anything. 
The next month also we had enquired about the money and were told that we would get it in about 2 weeks as it was taking time to transfer. 
Now it has been more than 2 months and we have not the refund yet.  I would like to have immediate action on this. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2699320