Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 07:28:16 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Hello</div>
<div>I’m extremely disappointed again with Centrepoint. I would assume that if a mistake is made next time you would be careful. I didn’t even get a full refund for items I didn’t receive- in other words this is pure theft, stealing. I was going to use the credit you said you gave me to buy something else from Centrepoint and when I went to pay I found that I didn’t even have my full refund! (See attached image- after everything I’ve gone through w Centrepoint this is just horrible). And who is going to recompense me for the time I’ve lost/wasted??? I’m sure the customer service agents get paid a wage, I do not get paid anything to sit here and sort this issue out - in fact I’m losing money. The only way out here seems to be to report this to the police so they can take care of it- this is unbelievable. It’s not about the money, it’s about the principal and inconvenience caused.</div>
<div><br></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzY3ODc0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N0P6fGUwQWi1Hxpt_sq9A__EL07fSJ2ieIuZFsMnt9Y"><br>
</div>
<div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 May 2021, at 5:57 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sana,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused to you however, please for any cash on delivery order whenever the return request is raised online the refund will always be in the form of My Credits as mentioned in our help centre under "Return Process".</div>
<div dir="ltr"><br></div>
<div dir="ltr">Also, please note the this order was placed online, the credits which you have received are for online shopping. Online and Store platform are separate. If you have placed an order online then My Credits which you will be receiving are going to be only eligible for online shopping. They can not be used at the store.</div>
<div dir="ltr"><br></div>
<div dir="ltr">However, as you mentioned you are not sure whether you will be shopping in future or not, we can try checking with our team to see if they maybe able to assist you to receive this amount in your Bank Account but from our end we do not have such option to transfer the same amount to Bank account as the My Credits are non transferable. </div>
<div dir="ltr"><br></div>
<div dir="ltr">We request you to please allow us 48 hours and we will try our best to sort this out on priority, we definitely understand your frustration here and would be feeling the same if we were in your shoes but rest assured we are trying our best from our end to assist to resolve this for you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We appreciate your continued patience and understanding.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2495218