Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 10:00:12 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
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<a id="OWAAM5E2DBD6753D5427E83956F83685E33A3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Arial",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>As discussed please share the POH for below order:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Date : May 4, 2021</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dispatch Date: May 5,2021<br>
 Order ID: 7458214226<br>
 Tracking ID: 46535376716</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Order-item details attached.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Shaista</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Corporate Supply Chain</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Landmark Group, UAE</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>+971 4517 4291</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, June 6, 2021 1:50 PM<br>
<b>To:</b> Shaista Khan khilji &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; SuvodipMondal &lt;[email-masked]&gt;; Dominic Arackal &lt;[email-masked]&gt;; BHRdc Ecomm &lt;[email-masked]&gt;; Siny Jacob &lt;[email-masked]&gt;; Escalations
 Dxbteam &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Naseem Ahmad &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> New comment - [#2551899] need escalation</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>There is a new comment in the ticket submitted by
</span><span style="font-size:10.5pt">خديجة</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span style="font-size:10.5pt">خميس</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'> to HelpCPAE</span>
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Comment added by : Ritesh Sharma<br>
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Comment Content: </span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>+
</span><a id="OWAAMBD0719F3B131490EBFF1F8A0B85ECAC0" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Shaista Khan khilji</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
 – Can you please help here?</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks and Regards,</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&amp;data=04%7C01%7Cshaista.khilji%40landmarkgroup.com%7C33451e0ee8d54160714f08d928d06692%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637585697808242741%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Bq6yhwQgqtp5J42lws9DmH8wuIYB%2FHS5d%2FmaxfIzqog%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#0563C1;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="492" height="189" style="width:5.125in;height:1.9652in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzEzMDQ2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4RirC5tYboP7kZXkGhH_fQ0HbxZToHTuOaYmBGec0-U" alt="Image removed by sender."></span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, June 6, 2021 1:48 PM<br>
<b>To:</b> Youssef Amr &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Fatima Mohamed &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;; SuvodipMondal &lt;[email-masked]&gt;; Dominic Arackal &lt;[email-masked]&gt;;
 BHRdc Ecomm &lt;[email-masked]&gt;; Siny Jacob &lt;[email-masked]&gt;; Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation 7458214226</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi
</span><a id="OWAAM1061C8F4F0F64B3E936118FD24A3FDC1" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Ritesh Sharma</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>,</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please approve manual refund for BHD 44.93 as the order# 7458214226 was shipped from WH on May 4<sup>th</sup> 2021 and as per Aramex they have not received the shipment physically.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>There is no response from the WH team also in spite sending reminders. The customer now wants the order cancelled and refund the amount.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer has multiple orders with us and good history since March 2020.</span></div>
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<b><span style='font-family:"-apple-system",serif'>Akshay Berry</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"-apple-system",serif'>Email:
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"-apple-system",serif;color:windowtext'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"-apple-system",serif'>T: +971 4 5172125</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Akshay Berry
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<b>Sent:</b> Wednesday, June 2, 2021 4:56 PM<br>
<b>To:</b> 'Youssef Amr' &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; 'Centrepoint' &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 'Fatima Mohamed' &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; 'ALL BAH CRM - Cluster' &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 SuvodipMondal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Dominic Arackal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 BHRdc Ecomm &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Siny Jacob &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation</span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi
</span><a id="OWAAM14C31D5915CC45B3AC44E7EB62046D43" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><a id="OWAAM9687EB5EC4A1484CA692FE7F4AD4A853" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Siny Jacob</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><a id="OWAAM640C158BE4C540F2872DF4122F4CECB8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>,</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Reminder on this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>If not, we will refund the amount manually.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span></div>
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<b><span style='font-family:"-apple-system",serif'>Akshay Berry</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"-apple-system",serif'>Email:
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"-apple-system",serif;color:windowtext'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"-apple-system",serif'>T: +971 4 5172125</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Akshay Berry
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<b>Sent:</b> Thursday, May 27, 2021 9:25 PM<br>
<b>To:</b> 'Youssef Amr' &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; 'Centrepoint' &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 'Fatima Mohamed' &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; 'ALL BAH CRM - Cluster' &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 SuvodipMondal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Dominic Arackal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 BHRdc Ecomm &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation</span>
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<a id="OWAAMCCED59ADED074C55AA44BA1092CD9D64" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><a id="OWAAMDF3C5F010AA3472D87C59F2A0409FBF3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><a id="OWAAM77EE477166FF4A12BB168784FFFBF6C7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
 Any update on this?</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span></div>
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<b><span style='font-family:"-apple-system",serif'>Akshay Berry</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"-apple-system",serif'>Email:
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<span style='font-size:10.0pt;font-family:"-apple-system",serif'>T: +971 4 5172125</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Akshay Berry
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<b>Sent:</b> Sunday, May 23, 2021 8:30 PM<br>
<b>To:</b> Youssef Amr &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 Fatima Mohamed &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; ALL BAH CRM - Cluster &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 SuvodipMondal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Dominic Arackal &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation</span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi
</span><a id="OWAAM122C9B56A7E641D591914300FC7D964B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><a id="OWAAM6B0ACB4385EE4C31A2686757004F1E2F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>,</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Could you please check and update if the shipment was handed over to Aramex as this is pending since May 5<sup>th</sup>.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Tracking ID: 46535376716</span></div>
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<b><span style='font-family:"-apple-system",serif'>Akshay Berry</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"-apple-system",serif'>Email:
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<span style='font-size:10.0pt;font-family:"-apple-system",serif'>T: +971 4 5172125</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Youssef Amr &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
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<b>Sent:</b> Tuesday, May 18, 2021 11:35 PM<br>
<b>To:</b> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; Fatima
 Mohamed &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; ALL BAH CRM - Cluster &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation</span>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>This shipment is not physically received at our end
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<sub><span style='font-size:14.0pt;font-family:"-apple-system",serif;color:#1F497D'>Yours sincerely,</span></sub><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><sub><span style='font-size:14.0pt;font-family:"-apple-system",serif;color:#1F497D'>Youssef Amr Abdelaziz</span></sub></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<sub><span style='font-size:14.0pt;font-family:"-apple-system",serif;color:#1F497D'>Customer Service Executive</span></sub><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<sub><span style='font-size:14.0pt;font-family:"-apple-system",serif;color:red'>Aramex International</span></sub><sub><span style='font-size:14.0pt;font-family:"-apple-system",serif;color:#1F497D'> – Cairo, Egypt
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<sub><span style='font-size:14.0pt;font-family:"-apple-system",serif;color:#1F497D'>Tel 16996 - 33388466  - Fax +2037482990</span></sub><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<sub><span style='font-size:14.0pt;font-family:"-apple-system",serif;color:red'>aramex.com</span></sub><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
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<b>Sent:</b> Friday, May 14, 2021 6:49 AM<br>
<b>To:</b> Fatima Mohamed &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;; ALL BAH CRM - Cluster &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;;
 Youssef Amr &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<b>Cc:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
<b>Subject:</b> Fwd: [#2551899] - need escalation</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>any update </span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 12 May at 9:28 AM
<span class="separator">, Fatima Mohamed (BH) &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
 wrote: </span></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please always copy
</span><a id="OWAAM92209486A9AC4574989A6670D99F1153" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif;text-decoration:none'> </span><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef
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<strong><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks &amp; Best Regards</span></strong><span style='font-size:10.5pt;line-height:115%;font-family:"-apple-system",serif'>
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<strong><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Fatima Mohamed</span></strong><span style='font-size:10.5pt;line-height:115%;font-family:"-apple-system",serif'>
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 Manama, Bahrain</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel +973 17330434 </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<strong><span style='font-family:"-apple-system",serif'>Sent:</span></strong> Tuesday, May 11, 2021 5:34 PM<br>
<strong><span style='font-family:"-apple-system",serif'>To:</span></strong> ALL BAH CRM - Cluster &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;<br>
<strong><span style='font-family:"-apple-system",serif'>Cc:</span></strong> </span>
<a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
<strong><span style='font-family:"-apple-system",serif'>Subject:</span></strong> Fwd: [#2551899] - need escalation</span>
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<span style='font-size:10.0pt;font-family:"-apple-system",serif;color:black'>External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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 Problem Statement: Late delivery<br>
 Order Date : May 4, 2021<br>
 Order ID: 7458214226<br>
 Tracking ID: 46535376716<br>
 Assistance Required: Need urgent delivery<br>
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 Issue Description: The order was shipped on May 5, 2021 but still not delivered to customer.<br>
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 Please deliver the order on priority.<br>
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 Regards</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cshaista.khilji%40landmarkgroup.com%7C33451e0ee8d54160714f08d928d06692%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637585697808252699%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=CNjrnAGIlxaU%2BrtH7CGMZ4bT2Fvid7WCYaRKhI30vv0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>www.landmarkgroup.com</span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043227130471'>ConLoc Dispatch Report.txt</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2551899