Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 09:49:36 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">+ <a id="OWAAMBD0719F3B131490EBFF1F8A0B85ECAC0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shaista Khan khilji</span></a> – Can you please help here?</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, June 6, 2021 1:48 PM<br>
<b>To:</b> Youssef Amr &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Fatima Mohamed &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;; SuvodipMondal &lt;[email-masked]&gt;; Dominic Arackal &lt;[email-masked]&gt;;
 BHRdc Ecomm &lt;[email-masked]&gt;; Siny Jacob &lt;[email-masked]&gt;; Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation 7458214226</div>
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<div class="MsoNormal">Hi <a id="OWAAM1061C8F4F0F64B3E936118FD24A3FDC1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ritesh Sharma</span></a>,</div>
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<div class="MsoNormal">Please approve manual refund for BHD 44.93 as the order# 7458214226 was shipped from WH on May 4<sup>th</sup> 2021 and as per Aramex they have not received the shipment physically.</div>
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<div class="MsoNormal">There is no response from the WH team also in spite sending reminders. The customer now wants the order cancelled and refund the amount.</div>
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<div class="MsoNormal">Customer has multiple orders with us and good history since March 2020.</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Wednesday, June 2, 2021 4:56 PM<br>
<b>To:</b> 'Youssef Amr' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Centrepoint' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Fatima Mohamed' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'ALL BAH CRM - Cluster' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Siny Jacob &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation</div>
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<div class="MsoNormal">Hi <a id="OWAAM14C31D5915CC45B3AC44E7EB62046D43" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a>
<a id="OWAAM9687EB5EC4A1484CA692FE7F4AD4A853" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Siny Jacob</span></a>
<a id="OWAAM640C158BE4C540F2872DF4122F4CECB8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>,</div>
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<div class="MsoNormal">Reminder on this.</div>
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<div class="MsoNormal">If not, we will refund the amount manually.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Thursday, May 27, 2021 9:25 PM<br>
<b>To:</b> 'Youssef Amr' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Centrepoint' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Fatima Mohamed' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 'ALL BAH CRM - Cluster' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation</div>
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<a id="OWAAMCCED59ADED074C55AA44BA1092CD9D64" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a>
<a id="OWAAMDF3C5F010AA3472D87C59F2A0409FBF3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>
<a id="OWAAM77EE477166FF4A12BB168784FFFBF6C7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a> Any update on this?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Sunday, May 23, 2021 8:30 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Fatima Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Arackal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation</div>
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<div class="MsoNormal">Hi <a id="OWAAM122C9B56A7E641D591914300FC7D964B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>
<a id="OWAAM6B0ACB4385EE4C31A2686757004F1E2F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dominic Arackal</span></a>,</div>
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<div class="MsoNormal">Could you please check and update if the shipment was handed over to Aramex as this is pending since May 5<sup>th</sup>.</div>
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<div class="MsoNormal">Tracking ID: 46535376716</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 18, 2021 11:35 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Fatima Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2551899] - need escalation</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Team </div>
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<div class="MsoNormal">This shipment is not physically received at our end </div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
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<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
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<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, May 14, 2021 6:49 AM<br>
<b>To:</b> Fatima Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2551899] - need escalation</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">any update </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 12 May at 9:28 AM
<span class="separator">, Fatima Mohamed (BH) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please always copy
<a id="OWAAM92209486A9AC4574989A6670D99F1153" href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family:-apple-system;text-decoration:none"> </span><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
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<strong><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks &amp; Best Regards</span></strong><span style="font-size:10.5pt;line-height:115%;font-family:-apple-system"></span>
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<strong><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Fatima Mohamed</span></strong><span style="font-size:10.5pt;line-height:115%;font-family:-apple-system"></span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT executive </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> </span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Bahrain W.L.L</span><span style='font-size:12.0pt;font-family:"Trebuchet MS",sans-serif;color:red'> </span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>–
 Manama, Bahrain</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel +973 17330434 </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:-apple-system">Sent:</span></strong> Tuesday, May 11, 2021 5:34 PM<br>
<strong><span style="font-family:-apple-system">To:</span></strong> ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:-apple-system">Cc:</span></strong> <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<strong><span style="font-family:-apple-system">Subject:</span></strong> Fwd: [#2551899] - need escalation</span></div>
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<span style="font-size:10.0pt;font-family:-apple-system;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
 <br>
 Problem Statement: Late delivery<br>
 Order Date : May 4, 2021<br>
 Order ID: 7458214226<br>
 Tracking ID: 46535376716<br>
 Assistance Required: Need urgent delivery<br>
 <br>
 Issue Description: The order was shipped on May 5, 2021 but still not delivered to customer.<br>
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 Please deliver the order on priority.<br>
 <br>
 Regards</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2551899:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"> 
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2551899