Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 08:27:47 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAMCD945880E2B7423680EA9C0F6CB977BB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a> Team,</div>
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<div class="MsoNormal">Please try to receive the order now.</div>
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<div class="MsoNormal">Thanks &amp; regards,</div>
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<div class="MsoNormal">Vijay Mandal</div>
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<div class="MsoNormal">LMG-OMS Support Executive</div>
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<div class="MsoNormal">+91 7003673057</div>
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<div class="MsoNormal">[email-masked]</div>
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<div>From: Qazi Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, June 6, 2021 1:45 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; LMG OMS &lt;[email-masked]&gt;; Thulasiraman Manoharan (TCS) &lt;[email-masked]&gt;; Jagmohan Urmaliya (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ahamed Fayaz (TCS) &lt;[email-masked]&gt;; Manager YanbuMall &lt;[email-masked]&gt;<br>
<b>Subject:</b> INC1066665 - [#2662547] - Click &amp; Collect</div>
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<div class="MsoNormal">Hi <a id="OWAAM500B58B171D14235A499FAAB941DB946" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@LMG OMS</span></a>
<a id="OWAAM11CAE9744A6B436986F93D81EBB384CD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Thulasiraman Manoharan (TCS)</span></a>
<a id="OWAAMAA53CDAAF8F54691B8E79BA41D0232C6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jagmohan Urmaliya (TCS)</span></a>
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<div class="MsoNormal">While receiving the order in Sahla App showing  “Shipment Line Qty error”.</div>
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<div class="MsoNormal">Ticket is pending since 30<sup>th</sup> May 2021.</div>
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<div class="MsoNormal">SR: INC1066665</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Qazi Mohammed. </div>
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<div class="MsoNormal">3540 </div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 4, 2021 11:16 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2662547] - Click &amp; Collect</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2662547&amp;data=04%7C01%7CVijay.Mandal%40landmarkgroup.com%7C84422e78c4894a3b589508d928c32d02%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637585641004523010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=w95kIrORNM7uLi5CNfK3XQZlJgbO5a35hy8kV5WhccA%3D&amp;reserved=0" rel="noreferrer">
#2662547</a> raised by Latheef Basha Shaik (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Late C&amp;C <br>
Order Date: May 21, 2021<br>
Order ID:  6309920995<br>
Store code: ShoeMart21130<br>
Tracking Id: 630992099523999991<br>
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Assistance Required: Need Urgent pick up<br>
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Issue Description: Customer placed an order on # May 21, 2021and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED.<br>
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Kindly check and update if the order is physically avail at the store, kindly contact the customer on #+966532858169  and handover the order.<br>
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Please assist in closing this case on priority. The order has already missed the delivery time frame.<br>
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Thank you for your help!<br>
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Regards, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Elharith</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 4 Jun at 8:39 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Latheef,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2662547:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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