Subject: New Reply Received - FOLLOW UP
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 05:27:04 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  FOLLOW UP  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Thank you for the updated contact number.</div>
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<div class="MsoNormal">Customer will be contacted and rescheduled delivery. </div>
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<b><span style="font-size:10.0pt;color:#2F5496">Thanking you.</span></b><b><span style="font-size:10.0pt;color:#2F5496"></span></b>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;color:#2F5496">Best regards,</span></b></div>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:gray'>_______________________________________</span></b><span style="font-size:12.0pt;color:gray"></span>
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<img width="152" height="89" style="width:1.5833in;height:.927in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzAxNzczOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.I847j9Ue8mekiOaSqgpggr3q0xk_3cvRLHyXQHTVmwI" alt="cid:[email-masked]"><span style="font-size:9.0pt;color:#595959"></span>
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<div class="MsoNormal"><b><u><span style="font-size:12.0pt;font-family:Algerian;color:#2F5496">Antony Markose</span></u></b></div>
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<b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'>Service Coordinator</span></u></i></b><b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'></span></u></i></b>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'>Dubai Delivery Center</span></u></i><span dir="RTL"></span><span dir="RTL"></span><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i><i><span style='font-family:"Trebuchet MS",sans-serif;color:#2F5496'></span></i>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'>PO Box 99999, Dubai, United Arab Emirates</span></u></i><b><i><u><span style='font-family:"Trebuchet MS",sans-serif;color:#2F5496'></span></u></i></b>
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<div class="MsoNormal"><i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2F5496'>T +971-42303244</span></u></i></div>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><u><span style="color:blue"></span></u>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Rajesh Pattabhi <br>
<b>Sent:</b> Saturday, June 5, 2021 7:52 AM<br>
<b>To:</b> Epg Lmg1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2658415] - FOLLOW UP</div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Dear Antony</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Good morning</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Kindly update and schedule accordingly</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Raj</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Manager E-Commerce </span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Emirates Post Group | HO</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Dubai, United Arab Emirates </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Mob# 055 257 1010 </span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>24/7 @ your service!</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 1:24:14 PM<br>
<b>To:</b> Rajesh Pattabhi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2658415] - FOLLOW UP</span> </div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Please take a look at ticket <a href="https://are01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2658415&amp;data=04%7C01%7CEpg.Lmg1%40emiratespost.ae%7Cd79ae2d6b715490b6c4b08d927d54644%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C637584619219133119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=rvKVQxSV8WjptwdU2StiIIl%2FrlEI5CsLxsXJ3VN4xBw%3D&amp;reserved=0" rel="noreferrer">
#2658415</a> raised by Margaux TheGreat (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Order Date: May 30, 2021<br>
Order ID: 9665480744<br>
Tracking ID: 1000011371017<br>
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Assistance Required: Need to update phone number<br>
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Issue Description: Customer share her alternate number. Please contact customer on #</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">+971 54 505 5354<br>
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Please deliver the order on priority.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Elharith</span></div>
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<span style="font-size:10.5pt">On Fri, 4 Jun ved 9:30 AM <span class="xseparator">
, Margaux TheGreat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank you for your response.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">On Fri, 4 Jun 2021 at 9:29 AM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Marga,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Your Friends,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">The Support Team</span></div>
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<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2658415:1125156</span><span style="font-size:10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2658415