Subject: New Reply Received -
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 03 Jun 2021 11:57:12 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.    Ticket comment <div dir="auto">I need to be contacted by phone <div dir="auto">Thanks </div>
</div>
<div class="gmail_extra">
<br><div class="gmail_quote"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 3 Jun 2021 11:10 am, Homecentre &lt;[email-masked]&gt; wrote:<br>
</div>
<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Tanya,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
<div><br></div>
<div dir="ltr">This order is not cancelled, during quality check we found out that the item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for it. You are still going to receive the remaining items. </div>
<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why these that items was cancelled and you received a notification regarding the same items.</div>
<div><br></div>
<div>Our delivery partner will call you before delivering these items.</div>
<div><br></div>
<div>Hope this helps and have a great evening! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>
</div></div>

	

<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2663532:1125156</span>

</div></blockquote>
<br>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2663532