Subject: New Reply Received - Return order #9655142756 - Max Fashion
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 10:38:36 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Return order #9655142756 - Max Fashion  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/OjipNa9OZOd62k529RfLoA~~/AALN9wA~/RgRimJMmPVcDc3BjQgpgt6Zft2AfE_2PUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
<br>
Kindly note that we will proceed with the collection at the earliest.<br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/6/2021 11:17 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2584900] - Return order #9655142756 - Max Fashion<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2584900" rel="noreferrer">#2584900</a> raised by Sumeet Sharma ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Apr 25, 2021<br>
Order ID:  9655142756<br>
Tracking ID: SD002049051<br>
Customer contact : +971545195510<br>
<br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on date 17/05/2021. But the item still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,</div>

<div dir="ltr">Elharith</div>

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<blockquote class="freshdesk_quote">On Mon, 31 May at 1:38 AM <span class="separator">, Sumeet Sharma &lt;[email-masked]&gt; wrote: </span>

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<span class="separator">Hi,</span>

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<div dir="auto"><span class="separator">I still haven't received any call neither from shipper nor max.</span></div>
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<div dir="auto"><span class="separator">I actually do not care if you're not interested to pick up the items but I want my money back in my account. I have a right to get it.</span></div>
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<div dir="auto"><span class="separator">I need my money back immediately now. Are you seriously running an organisation? I have returned the items on the delivery date itsekf and now It's been more than 45 days and still nothing no response from your side.</span></div>
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<div dir="auto"><span class="separator">Kindly refund my money now as I need money urgently and can't wait for next 5-10 years till you guys wake up.</span></div>
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<div dir="auto"><span class="separator">Thanks</span></div>
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<div dir="auto"><span class="separator">Sumeet</span></div>
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<div dir="auto"><span class="separator">+971545195510</span></div>
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<div><span class="separator">On Mon, 17 May 2021, 1:24 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>

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<div dir="ltr"><span class="separator">Hi Sumeet,<br>
<br>
Thank you for your patience.<br>
<br>
We apologize for the inconvenience you have faced.<br>
<br>
Regarding the order 9655142756  We would like to inform you that a new return request has been created on your behalf, Please rest assured that our courier partner is going to contact you the soonest to arrange the collection.<br>
The tracking NO is  SD002049051<br>
You can track from the following website ​<a href="https://tracking.shipadelivery.com/" rel="noreferrer" target="_blank">https://tracking.shipadelivery.com/</a><br>
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Please feel welcome to reopen this ticket or open a new one if you need any further assistance.<br>
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Thanks again for your cooperation!<br>
<br>
Your friends,<br>
The Support Team.</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/-DzPLPxJEWZVKcVHYj2k5Q~~/AALN9wA~/RgRimJMmPlcDc3BjQgpgt6Zft2AfE_2PUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2584900