Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 11:03:33 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Any updates?</div>
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<div>On Sun, 30 May 2021 at 10:22 AM Rahamath Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>You can call me now.</div>
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<div dir="auto">Still my item is not picked up for refund. </div>
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<div dir="auto">More than a month issue is pending </div>
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<div dir="ltr" class="gmail_attr">On Sun, 30 May 2021 at 9:25 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2347233</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div dir="ltr">Hi Rahamath,<br><br>Thank you for your patience.<br><br>We apologize for the inconvenience caused.</div>
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<div dir="ltr">Please confirm the correctness of the phone number registered by you (971554946921), and in case there is a mistake, please provide us with an alternate phone number.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2347233