Subject: refund approval // 4549366989
From: Elharith Elsiddig <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 1 Jun 2021 03:51:09 -0700 (MST)

Hi Team, 

Problem Statement: Need refund approval 
Order Date : Apr 9, 2021 
Order ID: 4549366989 
Tracking ID: FC0409210004631 
Child Ticket: 2593982 
Total amount: QAR145 

Issue Description: The order was shipped from our side on 04/09/2021 and as per LMG website the order delivered to the customer on 19/04/2021. But the customer claiming that he has not received the order and he confirms that his registered number is correct 

Case history: the customer contacted us on 16/04/2021 and informed us that he did not receive the order, we escalated to LMG regarding late delivery then to provide us with POD, but not getting any response then we create a child ticket 2593982 to DXB team regarding POD and the same LMG team not response. 

Customer history: the customer with us since 1/21/21 and he placed 40 orders. 

Kindly check and do the needful" 

Regards, 
Elharith