Subject: New Reply Received - About Shoexpress
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 16:44:01 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  About Shoexpress  Ticket comment <div dir="auto">To whom it may concern,<div dir="auto"><br></div>
<div dir="auto">This is to inform you that I would like to go with the alternate solution. So please provide me with an online voucher. </div>
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<div dir="auto">Note that my purchase is supposed to be done in SAR not in AED. Can you adjust the currency? If this will not cause any kind of issue. </div>
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<div dir="auto">Best regards, </div>
<div dir="auto"><br></div>
<div dir="auto">Ramda MEBROUK</div>
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<div dir="ltr" class="gmail_attr">Le sam. 29 mai 2021 à 16:15, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; a écrit :<br>
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<div dir="ltr">Hi Ramda,<br><br>Thank you for your patience.</div>
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<div dir="ltr">Please ignore our previous email. Apologies for the same.<br><br>We have heard back from our team and have been advised that the voucher that you are trying to use is a Store voucher and we are unable to check it from our end as store and online platform are separate. We would advise you to please visit any nearby store within today and share the voucher with their POS/cashier counter again and register the complaint with the Branch Manager directly. They will be able to check and do the needful for this from their end.</div>
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<div dir="ltr">Alternate solution which we can offer from our end is offer an online voucher to you instead for AED 39 which is of the same value as your Credit note but please note the voucher will only be valid for online purchase and won't be able to use it at the store. </div>
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<div dir="ltr">Please advise if you wish for us to ahead with the online voucher with the above mentioned condition.<br><br>We are looking forward to hear from you soon.<br><br>Your Friends,<br>The Support Team<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2444692