Subject: Note Added - [#2482266] escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 06:01:08 +0000

Hi ,    Samer Salmeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2482266    Subject:  escalation   Requester: Maryam Juma    Note Content:   <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Hi Team,<br><br>Problem Statement:  Need refund approval<br>Order Date : 29 Apr, 2021<br style="box-sizing: border-box">Order ID: 7456538044<br style="box-sizing: border-box">Tracking ID: FP0430210004377<br>Child Ticket: 2609964<br>Total amount: BHD16<br><br>Issue Description: The order was shipped from our side on 30 Apr, 2021 and as per LMG website the order delivered to the customer on 30 Apr, 2021, But the customer claiming that she has not received the order.<br><br>Case history: the customer contacted us on 30/04/2021 and informed us that he did not receive the order, we escalated to LMG regarding providing us with POD, but not getting any response then we create a child ticket 2609964 to DXB team regarding POD and the same LMG team not response.<br><br>Customer history:  the customer with us since <span style='color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>4/29/21</span>  and he placed two orders<br><br>Kindly check  and do the needful"<br><br>Regards,<br>Samer</div></div>