Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 00:03:44 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Good day<br>
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Kindly confirm if solid denim dress with 3/4 sleeves is refunded as I just spoke with Mr. Mohamed and confirmed still no refund yet and warehouse confirm it was received. Pls confirm this issue ( quality check done, tag attached, worn,wrap and sealed in plastic
 )<span id="ms-outlook-android-cursor"></span> as the rest am aware of it and it was received HamdAllah but this dress still no refund. Thank u<br>
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<div>From: gretta karam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 29, 2021 1:25:48 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2622233] - Returns
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Case not resolved refund not yet proceesed do not close the case as i keep messaging and contacting u non stop and u claim i did not . Kindly note solid denim dress of 63.75 aed (deduct the discount ) not yet refunded. By phone and messaging and supervisor
 confirm it s not yet refunded and the warehouse confirm the above. Case not closed<img id="x_80ab9b6a-ef7b-44e2-a764-1888c1191c6f" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNDk0NzIxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.I396JM9QbQFFKnBrtKNiM6pLc_h6iZreH5VlN8An4DY" alt="Image" style="max-width:100%">
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 28, 2021 11:41:09 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2622233] - Returns</font>
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<span dir="ltr">Hi </span><span dir="ltr">Gretta</span>,</div>
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<div style="box-sizing:border-box; word-break:break-word">Thank you for reaching out to us and giving us the opportunity to serve you.
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<div dir="ltr">Regarding order number (9658938874), we would like to inform you that we have processed the refund of amount (AED65.13 and AED20.84) on (5/20/21 6:32 PM) and the refund of (AED36.48) on (5/23/21 10:10 AM) and the amounts will be refunded back
 to your original payment method within 7- 21 working days.</div>
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<div>We thank you for your understanding and cooperation. </div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2622233