Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 17:26:12 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Dear Team,</div>
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<div>Today <b>24 may 2021 time 18:21</b> surprisingly i received the order with the courir 055 411 7676. All items that i ordered is complete. so with this email, respectfully<b> i close the case</b> and <b>refund is not necessary.</b>
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<div>The package when i receive the order was like this:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzI0NDk4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.W9cjMffsd9cOygta0LqjTClmgNech1NEc-qI2ZRtiUA"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzI0NDk4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r7ZgkSXUjFSIcUMuw53jla51phWpahzg-L5MHi5fTjU"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzI0NDk4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eFICBtgzb-zCQ-pfBmPsCosEDpEVG-cyKN2-xhc22Ik"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzI0NDk4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZnwfClANzKSY1hLJi9WL-kxQ14BONbT9I_Sd7vcFHbk">
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<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">The package is opened in the bottom but <b>it’s just fine.</b></span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Thank you so much for your cooperation and your assist. </span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Best Regards,</span></div>
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><font><span style="font-style: normal"><b>Dede</b></span></font><br></span><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 21 May 2021, at 09:08, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Dede,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">We apologize for the inconvenience that has happened.</div>
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<div dir="ltr">Regarding the order: 6303247365  Please note that the refund has been processed successfully from our side for the amount (SAR 274.0663), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518500