From: Elharith Elsiddig <[email-masked]>
Date: Sun, 23 May 2021 05:18:29 -0700 (MST)

Hi Team, 
Problem Statement: WWD Damaged product delivered 

Order Date : 03/04/2021 
Order ID: 8247839493 
Tracking ID: 16412248247839493 
Item ID ; 162403659 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they received is damaged it has scratches , customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Elharith