Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 09:55:30 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/uKioF2_mz6W41aTTrM_gRQ~~/AALN9wA~/RgRii1oNPVcDc3BjQgpgpo0mqmByr1e1Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
Well noted and received. We will do our best to have this order delivered at the earliest convenience.<br>
<br>
Best regards,<br>
 
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<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>23/5/2021 9:58 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2520464] - need escalation<br>
 
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<div dir="ltr">Hi team </div>

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<div dir="ltr">The order not delivered yet . please do the needful. </div>

<div dir="ltr"> </div>

<div dir="ltr">customer address : 04-3-86-Al Adl-Makka</div>

<div dir="ltr">customer mobile number : 0569801351<br>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">في الخميس, 20 مايو في 9:46 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; كتب: </span>

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<div dir="ltr"><span class="separator">Hi team</span></div>

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<div dir="ltr"><span class="separator">A gentle reminder</span></div>

<div dir="ltr"> </div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">في الثلاثاء, 18 مايو في 12:04 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; كتب: </span></span>

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<div dir="ltr"><span class="separator"><span class="separator">Hi team </span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">The order not delivered yet . please do the needful</span></span></div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">في الخميس, 13 مايو في 12:27 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; كتب: </span></span></span>

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<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late delivery<br>
Order Date : Apr 26, 2021<br>
Order ID: 6301316286<br>
Tracking ID: SD001807104</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">customer mobile number : 0569801351<br>
Assistance Required: Need urgent delivery<br>
<br>
Issue Description: The order was shipped on Apr 27, 2021 but still not delivered to customer.<br>
<br>
Please deliver the order on priority.<br>
<br>
Regards,</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Elharith.</span></span></span></div>
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<span class="separator"><span class="separator"><span class="separator"> </span> </span></span>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/0STXxjsbRXFLufZEYtV5vg~~/AALN9wA~/RgRii1oNPlcDc3BjQgpgpo0mqmByr1e1Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2520464