Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 21 May 2021 17:13:41 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>This one is arranged for today under reference
</span><b><span style="color:red">E212404 </span></b>        <span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><sub><span style='font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Yours sincerely,</span></sub></div>
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<div class="MsoNormal"><b><sub><span style='font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Youssef Amr Abdelaziz</span></sub></b></div>
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<div class="MsoNormal"><sub><span style='font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Customer Service Executive</span></sub></div>
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<sub><span style='font-size:14.0pt;font-family:"Calibri",sans-serif;color:red'>Aramex International</span></sub><sub><span style='font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> – Cairo, Egypt
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<div class="MsoNormal"><sub><span style='font-size:14.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div class="MsoNormal"><sub><span style='font-size:14.0pt;font-family:"Calibri",sans-serif;color:red'>aramex.com</span></sub></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ahmad Alawneh &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, May 18, 2021 7:14 AM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;; [email-masked]; Youssef Amr &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#2473699] Returns</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Adding
<a id="OWAAM46FEE71AC6B04788A31CDC268D5C0699" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a></span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 17, 2021 7:13 PM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> New comment - [#2473699] Returns</span>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">نجود</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span> to HelpBSAE</span>
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Comment added by : Faraz Lohani<br>
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Comment Content: </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMB0B3100327E743379ABF7C6D7B224EDB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abdulrahman Mohamad (SA)</span></a>
<a id="OWAAMA3C203360DCF4F7994DF566C9AC2277D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist in the pickup of the above-mentioned order number as the customer is constantly following up.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID : 46714771401</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thankyou and Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Support Associate</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer Service</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, May 16, 2021 11:01 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2473699] - Returns</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date :Apr 20, 2021<br>
Order ID:6298987671<br>
Tracking ID:46714771401<br>
RMA ID:1000897215<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 5/7/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Ahmed</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2473699:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cahmadalaw%40aramex.com%7Ce4666f8427b747fc9ef008d91946332e%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637568611558794844%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ANzaQIEGeYmB1CQEsfgmNm7sC1YQG2JJhbbMnJokZnM%3D&amp;reserved=0" rel="noreferrer">
www.landmarkgroup.com</a> </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2473699