Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 21 May 2021 05:25:00 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Disappointed because my refund useless I can't open my one account</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 21 May 2021, 9:11 am Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Marilou,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.</div>
<div>2. Enter your registered email address (in small letters).</div>
<div>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.</div>
<div>4. Click on the password reset link and change your password.</div>
<div>5. You can login now with your new password</div>
<div><br></div>
<div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br><br>
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<div>1. Screenshot Of The Issue(If Possible)</div>
<div>2. platform from which you tried to reset the password</div>
<div>3. Registered email address</div>
<div>4. Country of access</div>
<br>Feel free to reach out to us for any further assistance.<br><br>
</div>
<div>We hope this helps and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2553861