Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 12:37:28 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Hi Ramesh,<br><div><br></div>
<div>Noted, will send it to you. </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, May 18, 2021 at 12:48 PM Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">

<div lang="EN-US" style="overflow-wrap: break-word">
<div class="gmail-m_-325098153720748491WordSection1">
<div class="MsoNormal">Dear <a id="gmail-m_-325098153720748491OWAAM50A08932F6AF44E7AD62CF8FD1A20FFC" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a><u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div class="MsoNormal">Please provide POD Asap<u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<div class="MsoNormal">
<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, May 17, 2021 8:43 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2518500] - need escalation<u></u><u></u>
</div>
</div>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div class="MsoNormal">Hi Team,<u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div class="MsoNormal">Can we share the POD?<u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div class="MsoNormal">FYI <a id="gmail-m_-325098153720748491OWAAM0D396AE4F854447E9AB64033F9C6FE61" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Ramesh Gottimukkala</span></a><u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Thank you and Kind Regards,<u></u><u></u></span></div>
<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Jessie Caparas<u></u><u></u></span></div>
<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +97145172087<u></u><u></u></span></div>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<div class="MsoNormal">
<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, May 16, 2021 12:19 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2518500] - need escalation<u></u><u></u>
</div>
</div>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div>
<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:1pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0069in; height: 0.0069in" id="gmail-m_-325098153720748491Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMTM3Mjg2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nk6CixLNpe17nXw-JIHcsAI4U5Nnh4cE9xXN2AZN1UE" alt="Image removed by sender."></span><span style="font-size:1pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
</div>
</div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All, <br>
<br>
Kindly be advised that the order has been delivered to the customer at the same address indicated in the system. <br>
<br>
Best regards,  <u></u><u></u></span></div>
<div>
<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="gmail-m_-325098153720748491labelnamesf">Lubna Shehadeh</span><br>
<span class="gmail-m_-325098153720748491labeltitlesf">Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7Cf087eb349eb24892ba1208d9195b27b9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637568701557730564%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=LfcMJiLFo%2FbL2GIX0lDfB2LvedvMFXUFgRZYjOOXCwk%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_-325098153720748491Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMTM3Mjg3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6m0PZKuTOS-NGpOBDQV6b8RtRLbwXGqIp7jBmbit1Fw" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_-325098153720748491labelnormal"> 800 SHIPA</span><br>
<span class="gmail-m_-325098153720748491labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7Cf087eb349eb24892ba1208d9195b27b9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637568701557730564%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=LfcMJiLFo%2FbL2GIX0lDfB2LvedvMFXUFgRZYjOOXCwk%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
</span><u></u><u></u></span>
</div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif"> 
<u></u><u></u></span></div>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10pt;font-family:Verdana,sans-serif">
<hr align="center">
</span></div>
<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>16/5/2021 9:53 AM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#2518500] - need escalation<br>
  <u></u><u></u></span>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> <u></u><u></u></span></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team<u></u><u></u></span></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> <u></u><u></u></span></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please share POD with signature and ID proof for the following order<u></u><u></u></span></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> <u></u><u></u></span></div>
</div>
<div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Fri, 7 May at 6:03 PM
<span class="gmail-m_-325098153720748491separator">, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote: </span>
<u></u><u></u></span></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> <u></u><u></u></span></div>
</div>
</div>
<div>
<div class="MsoNormal">
<span class="gmail-m_-325098153720748491separator"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
<br>
<span class="gmail-m_-325098153720748491separator">Problem Statement: Need POD</span><br>
<span class="gmail-m_-325098153720748491separator">Order Date : Apr 30, 2021</span><br>
<span class="gmail-m_-325098153720748491separator">Order ID: 6303247365</span><br>
<span class="gmail-m_-325098153720748491separator">Tracking ID: SD001873981</span><u></u><u></u></span>
</div>
</div>
<div>
<div class="MsoNormal">
<span class="gmail-m_-325098153720748491separator"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent POD</span></span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
</div>
</div>
<div>
<div class="MsoNormal">
<span class="gmail-m_-325098153720748491separator"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The order was shipped from our side on 01/05/2021  and as per shipa website the order delivered to customer on 04/05/2021, But customer
 claiming that she has not received the order, Kindly check and share with us the POD and customer ID.</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
<br>
<span class="gmail-m_-325098153720748491separator">Regards,</span><u></u><u></u></span>
</div>
</div>
<div>
<div class="MsoNormal">
<span class="gmail-m_-325098153720748491separator"><span style="font-size:10.5pt;font-family:-apple-system">Sohaib</span></span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1pt;font-family:fdtktid;color:white">2518500:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0069in; height: 0.0069in" id="gmail-m_-325098153720748491Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMTM3Mjg2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nk6CixLNpe17nXw-JIHcsAI4U5Nnh4cE9xXN2AZN1UE" alt="Image removed by sender."></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" target="_blank" rel="noreferrer">www.landmarkgroup.com</a>
</div>

</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518500