Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 18:20:39 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/r3iuWWor8Nqi6PG4kQsrUg~~/AALN9wA~/RgRig-duPVcDc3BjQgpgnO6zomARvs4qUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
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Kindly note that as per our system, the shipment has been delivered successfully. Please confirm from your side. <br>
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Best regards 
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/5/2021 9:42 PM GMT+04:00<br>
<strong>To: </strong>EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2518500] need escalation<br>
 
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<div>There is a new comment in the ticket submitted by Dede Kurniawan to HelpCPAE</div>
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Comment added by : Jessie Kathleen Go Caparas<br>
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<div class="MsoNormal">Hi Team,</div>

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<div class="MsoNormal">Can we share the POD?</div>

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<div class="MsoNormal">FYI <a href="mailto:[email-masked]" id="OWAAM0D396AE4F854447E9AB64033F9C6FE61" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Ramesh Gottimukkala</span></a>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Thank you and Kind Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Jessie Caparas</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +97145172087</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 16, 2021 12:19 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2518500] - need escalation</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
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Kindly be advised that the order has been delivered to the customer at the same address indicated in the system. <br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Lubna Shehadeh</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C85b4ce6479a644dd995908d918433678%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567499224373655%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=pwMwCuNmrIxC5t%2BcfyTarTnskbAsbGrVWWlAc38jn%2BI%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMTA4ODUwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WmgCXh_p0WkETGYRhRXi8oKzV3lPVwXGnUNC6_R93Lg" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C85b4ce6479a644dd995908d918433678%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567499224373655%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=pwMwCuNmrIxC5t%2BcfyTarTnskbAsbGrVWWlAc38jn%2BI%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>16/5/2021 9:53 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2518500] - need escalation<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi team</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Please share POD with signature and ID proof for the following order</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Fri, 7 May at 6:03 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Need POD</span><br>
<span class="separator">Order Date : Apr 30, 2021</span><br>
<span class="separator">Order ID: 6303247365</span><br>
<span class="separator">Tracking ID: SD001873981</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need Urgent POD</span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The order was shipped from our side on 01/05/2021  and as per shipa website the order delivered to customer on 04/05/2021, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Regards,</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Sohaib</span></span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2518500:1125156</span>
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