Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 10:02:24 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/wIORCTlGRyQVjJIOIR0i-Q~~/AALN9wA~/RgRig3KqPVcDc3BjQgpgnCo_omAcnF2fUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
 <br>
Unfortunately, We cannot proceed with the delivery because the order has been set to be returned to your warehouse. <br>
<br>
Best regards, <br>
 
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<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/5/2021 10:48 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2481088] - need escalation<br>
 
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<div dir="ltr">Hi team,</div>

<div dir="ltr"> </div>

<div dir="ltr">The order not delivered yet.please do the needful</div>

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<blockquote class="freshdesk_quote">On Thu, 13 May at 3:12 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,</span></div>

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<div dir="ltr"><span class="separator"><strong>Any update?????</strong><br>
<br>
Problem Statement: Late Delivery<br>
<br>
Order Date : <strong>Apr 22, 2021</strong><br>
Order ID: 6299701004<br>
Tracking ID: SD001754710<br>
<br>
Customer Contact Number:  +966567606228<br>
Customer Address: Mosque Hammad Althagafi, Rusafa Street, Al AziziyahRiyadh 11564, Saudi Arabia<br>
<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 22/04/2021 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.Kindly note that as customer already was  unavailable while the first attempt she requested that to reattempted again.<br>
<br>
Regards,<br>
Samer</span></div>
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<span class="separator">On Sat, 1 May at 7:57 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span>

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<div dir="ltr"><span class="separator"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late Delivery</span></span></div>

<div><span class="separator"><span class="separator">​</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Order Date : Apr 22, 2021<br>
Order ID: 6299701004<br>
Tracking ID: SD001754710</span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Customer Contact Number:  +966567606228</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Customer Address: Mosque Hammad Althagafi, Rusafa Street, Al AziziyahRiyadh 11564, Saudi Arabia</span></span></div>

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<div><span class="separator"><span class="separator">Assistance Required: Need Urgent Delivery</span></span></div>

<div><span class="separator"><span class="separator">​</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Issue Description: The order was shipped from our side on 22/04/2021 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.Kindly note that as customer already was  unavailable while the first attempt she requested that to reattempted again.<br>
<br>
Regards,<br>
Sohaib</span></span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/ez9ASI5v09U9is0kvvHtfg~~/AALN9wA~/RgRig3KqPlcDc3BjQgpgnCo_omAcnF2fUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2481088