Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 08:59:54 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Good Noon,<div dir="auto"><br></div>
<div dir="auto">Please note, the mastercard was used directly. You may check the payment details. </div>
<div dir="auto">The discount was yet not applied despite trying repeatedly.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly look into the same. Awaiting your response.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanking you,</div>
<div dir="auto">Neenu Mary</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, May 17, 2021, 07:26 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Neenu,</div>
<div><br></div>
<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologies for the inconvenience caused to you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We would like to inform you must use your  mastercard directly when making payment and the the offer will applied automatically. </div>
<div dir="ltr"><br></div>
<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2576999