Subject: New Reply Received -
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 14:59:36 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">
<a class="gmail_plusreply" id="plusReplyChip-24" href="mailto:[email-masked]" rel="noreferrer">@Uzair Muhammad</a> please share the POD for the above order ( 

<span style='color:rgb(38,38,38);font-family:"Open Sans",Helvetica,sans-serif;font-size:13px'>SD001895716 )</span><br>
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<div>On Sun, May 16, 2021 at 5:50 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by Trke2016 to HelpBSAE</div>
<br> Comment added by : Aurangzeb Younas<br><br>Comment Content: <br><div dir="ltr">
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'>Dear Zohaib</div>
<div class="gmail_default" style='font-family:"trebuchet ms",sans-serif'>Pls look into this</div>
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<br><div><font color="#0000ff">Regards</font></div>
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<font color="#061fdd"><b>Bin YOunas</b></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' rel="noreferrer" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 59 692 1272</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" rel="noreferrer" target="_blank">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" rel="noreferrer" target="_blank">shipa.com/delivery</a></span><br>
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<div>On Sun, May 16, 2021 at 5:45 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by Trke2016 to HelpBSAE</div>
<br> Comment added by : Numan Ali<br><br>Comment Content: <br><div dir="auto">Hello Aurangzeb and Kazam</div>
<div dir="auto">Please look into this and share details </div>
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<div>On Sun, 16 May 2021 at 2:40 PM Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Dear <a id="gmail-m_5065048884525538365gmail-m_-973188599753184656m_-1949585194140137760OWAAM1D7A273D54F94CF9BB7409AB3FF9979A" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Amr Essam</span></a>,
<a id="gmail-m_5065048884525538365gmail-m_-973188599753184656m_-1949585194140137760OWAAM10EA0AE4AD17444C95975094BEA5B81F" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Numan Ali</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Kindly advise how the attached document is related to the order, the customer details at our end is +966544433515, and his name is Turki Faisal,<u></u><u></u>
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<div class="MsoNormal">Can you please advise to whom the shipment SD001895716 was delivered, waiting for your prompt action and response.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal">Mohamed Nagy<u></u><u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, May 14, 2021 8:34 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#2524872]<u></u><u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
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<span style="font-size:1pt;font-family:Verdana,sans-serif"><img width="1" height="1" style="width: 0.0083in; height: 0.0083in" id="gmail-m_5065048884525538365gmail-m_-973188599753184656m_-1949585194140137760_x0000_i1036" src="http://click.netsuite.com/q/-1SyASgPJmfWO-3pqjGofg~~/AALN9wA~/RgRif9nxPVcDc3BjQgpgnHGmnmAPk6xnUiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB"></span><span style="font-size:1pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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Kindly note that the previous attached was the POD. Please be advised that according to the agreement we are not required to receive proof of delivery from the customer such as their personal ID.<br>
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Best regards,  <u></u><u></u></span></div>
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<span>Azmy Awad </span><br>
<span>Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8573ec784616450c14e408d916f6120e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566068404210868%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=O%2BqXzmOPCOIpldsb0tw%2BR2yNaOowq36LZiNBYeUvTg8%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;text-decoration:none"><img width="160" height="49" style="width: 1.6666in; height: 0.5083in" id="gmail-m_5065048884525538365gmail-m_-973188599753184656m_-1949585194140137760_x0000_i1035" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png"></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span> 800 SHIPA</span><br>
<span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8573ec784616450c14e408d916f6120e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566068404220824%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=UAqCBrU%2FRAtb6dGwqMB3sqwzEFXnNU%2BXAF%2Blziuv1Tk%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>11/5/2021 3:50 PM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong>EMP393 Lubna Shehadeh (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>)<br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>New comment - [#2524872]<br>
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<div><span style="font-size:10.5pt;font-family:-apple-system,serif">There is a new comment in the ticket submitted by Trke2016 to HelpBSAE<u></u><u></u></span></div>
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Comment added by : Mohamed Ali Mahmoud<br>
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Comment Content: <u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif"><a id="gmail-m_5065048884525538365gmail-m_-973188599753184656m_-1949585194140137760OWAAM6F4987BE733A4BB784968372F62ECF0E" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Shipa
 Delivery Support</span></a><u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif">Kindly note that none of those address or contact numbers are belong to the Cst that we shared, so still waiting for a proof of delivery.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif">Thanks<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif">Ali<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif">From: Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, May 10, 2021 3:11 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2524872] -<u></u><u></u></span></div>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:1pt;font-family:Verdana,sans-serif"><img width="1" height="1" style="width: 0.0083in; height: 0.0083in" id="gmail-m_5065048884525538365gmail-m_-973188599753184656m_-1949585194140137760_x0000_i1034" src="http://click.netsuite.com/q/ppJdvvyAGKSGPKvsCKdRSw~~/AALN9wA~/RgRiekg5PVcDc3BjQgpglbkUmWAEtCv6UiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB"></span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All, <br>
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Kindly find the proof of delivery attached hereby for your reference. <br>
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Best regards,  </span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system,serif"><br>
</span><span><span style="font-size:10pt;font-family:Verdana,sans-serif">Lubna Shehadeh</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span>Customer Care</span></span><span style="font-size:10.5pt;font-family:-apple-system,serif"><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C8573ec784616450c14e408d916f6120e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637566068404220824%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=UAqCBrU%2FRAtb6dGwqMB3sqwzEFXnNU%2BXAF%2Blziuv1Tk%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;text-decoration:none"><img width="160" height="49" style="width: 1.6666in; height: 0.5083in" id="gmail-m_5065048884525538365gmail-m_-973188599753184656m_-1949585194140137760_x0000_i1033" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png"></span></a><span style="font-size:10.5pt;font-family:-apple-system,serif"><br>
</span><strong><span style="font-size:10pt;font-family:Verdana,sans-serif">M:</span></strong><span><span style="font-size:10pt;font-family:Verdana,sans-serif"> 800 SHIPA</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>10/5/2021 9:29 AM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#2524872] -<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif">Hi Team,<br>
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Problem Statement: Need POD<br>
Order Date : May 1, 2021<br>
Order ID: 6303790436<br>
Tracking ID: SD001895716<br>
Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 3/5/21 and as per shipa website the order delivered to the customer on 5/5/21, But the customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
Samer<u></u><u></u></span></div>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Numan Ali</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="font-family:Times;font-size:medium" rel="noreferrer" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style="color:rgb(0,0,0);font-family:Times;font-size:medium"></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966594621571</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" rel="noreferrer" target="_blank">[email-masked]</a></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" rel="noreferrer" target="_blank">shipa.com/delivery</a></span><br>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Kazam Hussain</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">operations</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 59 395 4181</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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