Subject: Ticket Assigned - need escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 23:14:58 +0000

Hi Elharith elsiddig,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation thamim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thamim Bot:  Hi Thamim ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6293868437 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507779334            02:17 AM, 13th Apr                   Mohamed                   Hi Thamim, Thank you for contacting us. This's Mohamed . I will be happy to help you.           02:17 AM, 13th Apr                     thamim                    Ok, welcome mohamed, My order was supposed to be delivered today but was not attended due to the reasons that i had entered wrong mobile number           02:19 AM, 13th Apr                     thamim                    Perhaps the delivery executive might've contacted through the wrong contact number           02:20 AM, 13th Apr                     thamim                    Kindly i need to update my number to 0507779334           02:21 AM, 13th Apr                     thamim                    Please don't return my order as it is already out of stock           02:21 AM, 13th Apr                   Mohamed                   Did you contacted us to update the wrong phone number           02:21 AM, 13th Apr                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:22 AM, 13th Apr                     thamim                    Yes, please update it to your executive whose delivering and has my package           02:22 AM, 13th Apr                   Mohamed                   we will do the needful.           02:24 AM, 13th Apr                   Mohamed                   And we will update you via email.           02:24 AM, 13th Apr                     thamim                    Thank you           02:25 AM, 13th Apr                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a good night.           02:26 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2394094