Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 14 Apr 2021 10:56:36 +0000

Hi Elharith elsiddig,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.  Ticket comment <div>Hi,</div>
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<div><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">I do understand that 4 out of my 7 items has been cancelled. </span></div>
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<div>It’s been a week today but still i did not receive the 3 items left in my order. </div>
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<div>Can you please check and let me know what is the problem. Should I wait or better to cancel it completely.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDk3NjIxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9qg9cX2QQWLJxHQS1t_7R6bcUBTpWDuWp7bp87wGqBI"><br>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 14 Apr 2021, at 10:20 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2391297</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2391297<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Abdul Saboor : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi jhell,<br><br>Thank you for contacting us.<br> <br>We are sorry to inform you that 4 products  has been canceled from order number (9649091143) due to its out of stock, so we have partially shipped your order, and the amount of the canceled product has been returned to your account on 6/4/2021 and it takes 7 to 14 working days for the amount to appear in your account according to the procedures of your bank.<br><br>The order will be delivered within the specified time, and in the event that you do not receive the order within the specified time, please contact us again in order to serve you to the fullest.<br><br>Thanks for your cooperation and shopping with us.<br> <br>We apologize for any inconvenience and thank you for your patience.<br> <br>Please feel free to contact us for further assistance.<br> <br>Your friends<br>Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2391297