Subject: RE: Whatsapp queries
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: syed ataullah <[email-masked]>, Amr Khalil <[email-masked]>, hasan nour <[email-masked]>, Hasan Razakhan <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Sun, 11 Jul 2021 13:41:25 +0000

Hi Niren,

Please check my reply in red.

1.             If cx has received an incorrect item and is willing to place a fresh order, can we issue voucher to waive off delivery charges as it is HB mistake that incorrect item has been delivered.it should come with proper approval from business, you can send to me to get the same.
2.             If cx has returned the HH item to the store and refund not processed, RMA not created either. How to action? Need to follow up with the store only.
3.             FF item has been delivered to the cx address but not assembled and now cx wants to return as it has been more than 2 days and team has not come for assembly? Need to follow up with WH to get it assembled, after that proper investigation why it was not assembled at first place.
4.             Is there any code for discount while the sale is ongoing? Like for maybe 5% extra etc? No
5.             If cx has ordered in Jeddah and now wants to change the address to Abha, more than 50km away. Is that allowed? Not allowed, due to high possibility of damaging the items , however, need to treat the same case to case basis.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Niren Dsouza <[email-masked]>
Sent: Saturday, July 10, 2021 10:29 AM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: syed ataullah <[email-masked]>; Amr Khalil <[email-masked]>; hasan nour <[email-masked]>
Subject: Whatsapp queries

External email sender, please take precaution.
Hi Yahia,
We've encountered a few queries over chat that we would like your assistance with.
1.             If cx has received an incorrect item and is willing to place a fresh order, can we issue voucher to waive off delivery charges as it is HB mistake that incorrect item has been delivered.
2.             If cx has returned the HH item to the store and refund not processed, RMA not created either. How to action?
3.             FF item has been delivered to the cx address but not assembled and now cx wants to return as it has been more than 2 days and team has not come for assembly?
4.             Is there any code for discount while the sale is ongoing? Like for maybe 5% extra etc?
5.             If cx has ordered in Jeddah and now wants to change the address to Abha, more than 50km away. Is that allowed?
Thanks and regards
Niren D'Souza
Team Manager
[email-masked]
[Image removed by sender.]

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