Subject: Ticket Assigned - Conversation with Noor
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 06:27:30 +0000

Hi Amr Khalil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noor Noor                    I want to ask about delivery           10:02 AM, 10th Jul                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           10:02 AM, 10th Jul                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           10:02 AM, 10th Jul                     Noor                    2           10:02 AM, 10th Jul                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           10:02 AM, 10th Jul                     Noor                    3           10:02 AM, 10th Jul                   New                   Please give us your 10 Digit Order number starting with 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           10:02 AM, 10th Jul                     Noor                    6326885129           10:03 AM, 10th Jul                   New                   Please wait, you will be assisted shortly.           10:03 AM, 10th Jul                     Noor                    If you can deliver my order today or Monday instead of Tuesday           10:08 AM, 10th Jul                     Noor                    As Tuesday I have full day but Monday half day and today off           10:09 AM, 10th Jul                   Amr                   I've just checked the available dates. I'm afraid we do not have any slots available before the scheduled date and therefore would not be able to prepone the delivery as such. However if you find that date inconvenient, we can always schedule it to a later more convenient date.            10:12 AM, 10th Jul                     Noor                    No tuasday is ok but Monday is better as after Tuesday difficult as we are planning to go out of Riyadh so must be Tuesday           10:15 AM, 10th Jul                   Amr                   I've just checked the available dates. I'm afraid we do not have any slots available before the scheduled date and therefore would not be able to prepone the delivery as such.           10:15 AM, 10th Jul                     Noor                    If Monday you can do ok otherwise don’t change           10:16 AM, 10th Jul                   Amr                   I've just checked the available dates. I'm afraid we do not have any slots available before the scheduled date and therefore would not be able to prepone the delivery as such.           10:19 AM, 10th Jul                   Amr                   Your order number 6326885129 will reach on 13/7/2021           10:21 AM, 10th Jul                     Noor                    Ok           10:21 AM, 10th Jul                     Noor                    This I know           10:21 AM, 10th Jul                     Noor                    13 /7/ 21 is Tuesday           10:22 AM, 10th Jul                     Noor                    Thanks           10:22 AM, 10th Jul                   Amr                   Thank you for choosing HomeBox. Please feel free to come back and chat with us if you have any queries in the future. My name is Amr and have a wonderful day!           10:26 AM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2836368