Subject: Ticket Assigned - Conversation with ...
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 06:16:05 +0000

Hi Amr Khalil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ... ...                    Hi           08:49 AM, 10th Jul                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           08:49 AM, 10th Jul                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           08:49 AM, 10th Jul                     ...                    2           08:49 AM, 10th Jul                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           08:49 AM, 10th Jul                     ...                    1           08:49 AM, 10th Jul                   New                   Please wait, you will be assisted shortly.           08:49 AM, 10th Jul                   Amr                   Hi .... Thank you for choosing HomeBox. My name is Amr. How may I help you today?           08:50 AM, 10th Jul                     ...                    Hello Amr           08:50 AM, 10th Jul                   Amr                   How may I help you today?           08:50 AM, 10th Jul                     ...                    I am interested in purchasing a serving trolley from your website           08:51 AM, 10th Jul                     ...                    Although the delivery charges are very high           08:51 AM, 10th Jul                     ...                    Is there a way I collect it from your store           08:51 AM, 10th Jul                   Amr                   Kindly wait for some time while we check that for you.           08:51 AM, 10th Jul                     ...                             08:52 AM, 10th Jul                   Amr                   We are checking           08:52 AM, 10th Jul                     ...                    Okay           08:52 AM, 10th Jul                   Amr                   We do apologise, as this item is available only for home delivery and no option for the Click & Collect option, as this item requires Assembly.           08:54 AM, 10th Jul                     ...                    The shipping cost is very high           08:56 AM, 10th Jul                   Amr                   We do apologise, these are the preset delivery charges for furniture items as per the company policies. The charges is including the assembly plus delivery.           08:58 AM, 10th Jul                   Amr                   Thank you for choosing HomeBox. Please feel free to come back and chat with us if you have any queries in the future. My name is Amr and have a wonderful day!           09:03 AM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2836182