Subject: Ticket Assigned - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 10 Jul 2021 06:15:00 +0000

Hi Amr Khalil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns I had purchased a 3 seater sofa on 8th April 2021 via order # 29037202222720210408.  The spring of the sofa started making noise and i complained about that. A team visited on 19th April and found out that it was damaged and they replaced it on 20th April. 

After 2 months, the replaced sofa spring also started making a lot of noise. I complained and a team came and took my sofa for repair 29th June ans returned back on 5th June with no fixing of the sofa. The sofa spring is still making a lot of noise while sitting. The team said to complain to the company about this issue. 

This is a very new sofa hardly 3 moths of use and the spring seems to be broken or bend, whatsoever, i need solution to this problem. Thanks. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2834855