Subject: Ticket Assigned - Conversation with Shaheer
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 07 Jul 2021 06:15:39 +0000

Hi Amr Khalil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaheer Shaheer                    Hi           09:39 AM, 07th Jul                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           09:39 AM, 07th Jul                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           09:39 AM, 07th Jul                     Shaheer                    2           09:40 AM, 07th Jul                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           09:40 AM, 07th Jul                     Shaheer                    1           09:40 AM, 07th Jul                   New                   Please wait, you will be assisted shortly.           09:40 AM, 07th Jul                   Amr                   Hi Shaheer. Thank you for choosing HomeBox. My name is Amr. How may I help you today?           09:50 AM, 07th Jul                     Shaheer                    Hi, i would like to know about the ongoing offer of 300 off on 1000. How to know which products are fall under this category?           09:51 AM, 07th Jul                   Amr                   Mostly the offer is valid for a discount of 300 on purchases that has a total price of Household items of more than 1000 Saudi Riyals           09:53 AM, 07th Jul                     Shaheer                    Actually my cart is more thn 2000 riyals but once i do checkout, there is no discount           09:58 AM, 07th Jul                   Amr                   For the offer of 2000 and discount of 600, the items must be from the furniture items, with the total price more thatn 2000           09:59 AM, 07th Jul                     Shaheer                    Yes the items are from furniture and also falls under that offer category but still           10:00 AM, 07th Jul                     Shaheer                    Can you check this screenshot and let me know  where i am wrong           10:05 AM, 07th Jul                   Amr                   Actually , if the items are according to the terms and conditions, the offer will be applied automatically           10:05 AM, 07th Jul                     Shaheer                    May i know from where i can see the terms and conditions?           10:05 AM, 07th Jul                     Shaheer                    It is so confusing and not clear. There is no specific category or mentioned on items           10:05 AM, 07th Jul                     Shaheer                    When i click on the offer or details it takes me to the shopping. Not able to  see the terms and conditions also           10:06 AM, 07th Jul                   Amr                   kindly provide us some time we are checking           10:07 AM, 07th Jul                     Shaheer                    Ok thanks           10:07 AM, 07th Jul                   Amr                   You can use our help support search engine to find out the terms and conditions and details about the offers.  https://helpsa.homeboxstores.com/en/support/home#           10:10 AM, 07th Jul                   Amr                   Thank you for choosing HomeBox. Please feel free to come back and chat with us if you have any queries in the future. My name is Amr and have a wonderful day!           10:15 AM, 07th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2823563