Subject: New Reply Received - Product information
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 07:05:39 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Product information  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/A8kwzGPGgpB2syEsv-VJFQ~~/AALN9wA~/RgRiuAU5PVcDc3BjQgpg1LnR1mCvLeqoUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB"></div>
Dear Team, <br>
<br>
<br>
<br>
Kindly note we have received only one package in which we successfully delivered on:16/6/2021, kindly find the attachment for the POD.<br>
<br>
Please advise for further instructions since we only have a quantity of one package not two .<br>
<br>
 
<div>Best Regards, <br>
<br>
<span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: EMP561 Sajeda Alghneimin &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>26/6/2021 10:22 AM GMT+04:00<br>
<strong>To: </strong>CST000000006 Shipa Customer ([email-masked]); [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>RE: [#2748335] - Product information<br>
<br>
</div>Dear Team,<br>
<br>
<br>
We have reviewed the request. Allow us to check further and revert back to you at the earliest possible.<br>
 
<div>Best Regards, <br>
<br>
<span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong>From: </strong>CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>26/6/2021 6:30 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2748335] - Product information<br>
 
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<div dir="ltr">Hi Team,<br>
 <br>
Order No: 6317532982<br>
AWB No: SD002242265<br>
Item ID: 163055418<br>
<br>
The Cx complain about missing item (163055418 - - Essential 3-Seater Sofa Cover), 1 is missing out of two quantities ordered , kindly check and action to deliver the missing item or  provide POD.<br>
<br>
<br>
Thanks &amp; regards<br>
The support Team<br>
<br>
Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2748335" rel="noreferrer">#2748335</a> raised by منيره محمد ([email-masked]).<br>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 25 Jun at 8:08 PM <span class="separator">, منيره محمد &lt;[email-masked]&gt; wrote: </span>

<div style="direction:rtl"><span class="separator">وصلني صندوق واحد ..</span></div>
<span class="separator"> </span>

<div style="direction:rtl"><span class="separator">والقطعة الناقصة : غطاء كنبة بثلاثة مقاعد من اسينشال ، تم وصول قطعة واحد ولم يتم ايصال القطعة الثانية .</span></div>
<span class="separator"> </span>

<div dir="rtl"><span class="separator">أُرسلت من الـ iPhone</span></div>
<span class="separator"> </span>

<div dir="rtl"> 
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<span class="separator">في 22‏/06‏/2021 الساعة 9:14 ص، كتب/كتبت ‏Landmark Group ‏&lt;[email-masked]&gt;:</span><br>
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<div dir="rtl"><span class="separator"> مرحبا،</span></div>

<div dir="rtl"> </div>

<div dir="rtl"><span class="separator">شكرا على تواصلك معنا.</span></div>

<div><span class="separator">​</span></div>

<div dir="rtl"><span class="separator">بعد التحقق من طلبك مع شريك الشحن تبين لنا ان طلبك قد تم شحنه بالكامل .</span></div>

<div dir="rtl"> </div>

<div dir="rtl"><span class="separator">إذا كنت مازلت تعتقد ان هناك نقص في شحن طلبك يرجى معاودة التواصل بنا، يرجى تزويدنا بمعلومات عن عدد الصناديق التي تم استلامها، وايضا اسم المنتج الناقص ارجو التحديد بالضبط حيث لديكم ثلاث منتجات منتنوعه من الاغطيه (غطاء كنبة بمقعدين من إسينشال او غطاء كنبة بثلاثة مقاعد من إسينشال او غطاء كرسي من إسانشيال).</span></div>

<div dir="rtl"> </div>

<div dir="rtl"><span class="separator">لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.</span></div>

<div dir="rtl"> </div>

<div dir="rtl"><span class="separator">اصدقائك</span></div>

<div dir="rtl"><span class="separator">فريق الدعم.</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/zJ3Tcz_dr4lQ7eUGXHw4Kw~~/AALN9wA~/RgRiuAU5PlcDc3BjQgpg1LnR1mCvLeqoUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
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Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043233610444'>dropOff_JPEG_16238488305779105969903479271872.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2748335