Subject: Ticket Assigned - Conversation with Afnan
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 23 Jun 2021 06:26:49 +0000

Hi Amr Khalil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Afnan Afnan                    Hi           10:04 AM, 23rd Jun                   Amr                   Hi Afnan. Thank you for choosing HomeBox. My name is Amr. How may I help you today?           10:05 AM, 23rd Jun                   Amr                   Hi, I'm not getting a response from you. Are we still connected?           10:07 AM, 23rd Jun                     Afnan                    Yes           10:08 AM, 23rd Jun                   Amr                   How may I help you today?           10:08 AM, 23rd Jun                     Afnan                    I was informed this service is 24 x 7           10:08 AM, 23rd Jun                     Afnan                    But no one replied to me in the night           10:09 AM, 23rd Jun                     Afnan                    I got a reply now           10:09 AM, 23rd Jun                   Amr                   We do apologise, for the inconvenience caused,           10:09 AM, 23rd Jun                   Amr                   Kindly accept our apology for the delay in response, and you might go a head with your query, we are ready to assist you           10:10 AM, 23rd Jun                     Afnan                    I had already asked my query in the message above           10:16 AM, 23rd Jun                   Niren                   We see that you had a query regarding this order number : **********2220210616?           10:17 AM, 23rd Jun                   Amr                   The order number is not complete,  Please give us your 10 Digit Order number starting with 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in-store, and I will assist you regarding your concern.           10:20 AM, 23rd Jun                   Amr                   Thank you for choosing HomeBox. Please feel free to come back and chat with us if you have any queries in the future. My name is Amr and have a wonderful day!           10:26 AM, 23rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2754037