Subject: New Reply Received - باقي منتج ماوصلني:
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 21 Jun 2021 15:14:14 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  باقي منتج ماوصلني:   Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/ROmm5-mdSwpVSkIGFTAJOQ~~/AALN9wA~/RgRiseA2PVcDc3BjQgpgyras0GAQAonyUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB"></div>
Dear All, <br>
<br>
<br>
Please confirm how many boxes were dispatched from your side and how many the customer has received. <br>
<br>
<br>
Best regards 
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<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/6/2021 6:16 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2738134] - باقي منتج ماوصلني:<br>
 
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<div dir="ltr">Hi Team,<br>
<strong>Missing item</strong><br>
<br>
Order No:  6317934418<br>
AWB No: SD002248127<br>
Item ID: 162973355 <br>
<br>
The Cx complains about a missing item (<strong>162973355 - - Epoch Balloon Shaped MDF Wall Clock</strong>) he did not receive from his order, kindly check and action to deliver the missing item or provide POD.<br>
<br>
<br>
Thanks &amp; regards<br>
The support Team<br>
<br>
Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2738134" rel="noreferrer">#2738134</a> raised by Soosoo_alamora ([email-masked]).</div>
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<blockquote class="freshdesk_quote">On Mon, 21 Jun at 6:04 PM <span class="separator">, Soosoo_alamora &lt;[email-masked]&gt; wrote: </span>

<div style="direction:rtl"><span class="separator">صندوق واحد فقط </span></div>
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<div dir="rtl"><span class="separator">أُرسلت من الـ iPhone</span></div>
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<span class="separator">في ٢١‏/٠٦‏/٢٠٢١ الساعة ١٢:٠٤ م، كتب/كتبت ‏Home Box ‏&lt;[email-masked]&gt;:</span><br>
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<span class="separator">​ مرحبا،<br>
<br>
شكرا على تواصلك معنا.<br>
​<br>
​يرجى تزويدنا ببعض المعلومات، لكي نستطيع التحقق والمساعده، كم عدد الصناديق التي تم استلامها من فريق التسليم.<br>
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لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br>
<br>
اصدقائك<br>
فريق الدعم</span><br>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/AcBC-19cOrI5A8sCEeZp7g~~/AALN9wA~/RgRiseA2PlcDc3BjQgpgyras0GAQAonyUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2738134