Subject: New Reply Received - Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 17:39:58 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
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<img id="81a09d48-a418-4a6c-a650-dc2dfd21b5d5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDU1OTE5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vZT9GoqLewQrsd2woJYIai_NTQlwq1yaVR-4GtxRJRQ" alt="Image" style="max-width: 100%"><img id="78e5d1a4-1a6b-4d3c-9661-45b6f643df2c" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDU1OTE5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pMW8udqwC1hjunYRtK9bcCf1jtWkNfxEfM2SBhcAAhs" alt="Image" style="max-width: 100%">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 16, 2021 7:18:54 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Delivery
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2710688</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Amr Khalil : </div>
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<div dir="ltr" style="color:rgb(51,51,51)">Hi Ahmed,<br>
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<div style="color:rgb(51,51,51)">Thank you for getting in touch with us.</div>
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<div dir="ltr" style="color:rgb(51,51,51)">We would like to request more information, kindly provide us with pictures of the item with the missing parts, so we could assist you further. </div>
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<div style="color:rgb(51,51,51)">Feel free to reach out to us if you need any further assistance.</div>
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<div style="color:rgb(51,51,51)">Your friends,</div>
<div style="color:rgb(51,51,51)">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2710688