Subject: Ticket Assigned - damage in door hanedls
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 07:58:41 +0000

Hi Amr Khalil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  damage in door hanedls  Hello;
I have received my delivery yesterday (Saturday) which was 3 pieces of (10 doors storage unit) as shown below:

The workers of the Home Box used an electrical screw to install the door handles of the storage unit. After they left, I noticed in one of the storage units that the bolt of some handles penetrate through the handle and appears from the other side of the handle (which should not appear from the other side because the handle should be smooth). The following photo illustrate the difference between the damaged handle and the un-damaged handle:

Some handles even cracked because of that as can be seen in the following images:

 The number of the damaged handles is 10 handles
This problem was not expected from a respective company like Home Box.
Your help and support are appreciated.
Order number: 6313315951
Mobile number: 0557299009
Thanks
Reda Al-Matrood

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2710566