Subject: New Reply Received - Re: We’ve received your return request.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 10:06:35 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/jhoNyncpkJrNPHDFW6WCvg~~/AALN9wA~/RgRipwwlPVcDc3BjQgpgwqXYxWATSZZiUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB"></div>
Dear All,<br>
<br>
Kindly provide us with how many cartoons did the customer receive.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/6/2021 10:09 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>RE: [#2705476] - Re: We’ve received your return request.<br>
<br>
</div>
<div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>

<div class="MsoNormal">We have got it the missing item mentioned below, please discuss with customer and advise us to go further.</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">Thanks &amp; Regards</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Ibrahim Ganil</div>

<div class="MsoNormal"><span style="font-size:10pt;color:#767171">HB-RYD E-com</span></div>

<div class="MsoNormal"><span style="font-size:10pt;color:#767171">Mobile    : +966 569261169</span></div>

<div class="MsoNormal"><span style="font-size:10pt;color:#767171">EXT          : </span></div>

<div class="MsoNormal" style="margin-bottom:12pt">
<span style="font-size:10pt;color:#767171">EMAIL     : [email-masked]</span><br>
<span style="font-size:9pt;color:#767171">Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia</span><br>
 </div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, June 13, 2021 7:15 AM<br>
<b>To:</b> Ramesh Gottimukkala &lt;[email-masked]&gt;; [email-masked]; [email-masked]; [email-masked]; Bm olmriyadh &lt;[email-masked]&gt;; Olm Riyadh &lt;[email-masked]&gt;; [email-masked]; Mohd. Jamal Akhtar &lt;[email-masked]&gt;; Meer Ali &lt;[email-masked]&gt;; Srimal Kurera &lt;[email-masked]&gt;; Shibu John &lt;[email-masked]&gt;; Ibrahim Ganil Padarathtoppu &lt;[email-masked]&gt;; Bickram Basnet &lt;[email-masked]&gt;; Nazam Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#2705476] - Re: We’ve received your return request.</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Order No:  6315225459<br>
AWB No: SD002195440<br>
Item ID: 162620527 <br>
<br>
The Cx complaint about a missing one quantity item (162620527 - - Accord 2-Piece Glass Mug Set - 470 ml) from three quantities order, in other words, the third box from the same item is missing and not received by the Cx, kindly check and action to deliver the missing box or provide us with POD.<br>
<br>
<br>
Thanks &amp; regards<br>
The support Team<br>
<br>
Please take a look at ticket <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2705476&amp;data=04%7C01%7Cibrahim.ganil%40landmarkgroup.com%7C0fd0d9f244824ca946ee08d92e21c733%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637591544878486349%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=X7ni7eLhMNRCWMMgjyHq%2FNasxBykPJqUArFA3FPrYYo%3D&amp;reserved=0" rel="noreferrer"> #2705476</a> raised by Mohammed Ali (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
</div>
</div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
</div>
</div>

<div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sun, 13 Jun at 8:03 AM <span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

<div>
<div>
<div>
<div class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Mohammed,</span></div>
</div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333">Thank you for getting in touch with us.</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333"> </span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333">We would like to apologise for the inconvenience caused, you can keep the first complete box and return the second incomplete box from the item (Accord 2-Piece Glass Mug Set - 470 ml), by following these steps:<br>
 </span></div>
</div>

<div>
<div class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333">You can return your purchases online through the following three channels:<br>
You can contact our customer support team.<br>
<br>
 <br>
You can also book returns online. You can log in to your account and go to your order history. Click on "Application Number". From that page, you can see the option to return an item. Just click on the box and follow the instructions.<br>
<br>
You can also deliver your return to any Homebox store across the Kingdom of Saudi Arabia: wrap the returns in their original packaging and bring the invoice to any Homebox store in the Kingdom of Saudi Arabia.<br>
<br>
Refund: After we verify the returns, we will process the refund. Don't forget to check our return policy first to see which products we don't take back. You have within 30 days to do the return and refund.<br>
<br>
<br>
Regarding the third missing box from the item (Accord 2-Piece Glass Mug Set - 470 ml), we will follow up and escalate to our concern team to deliver it to you or if not issue a refund for the same.</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333">Feel free to reach out to us if you need any further assistance.</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333"> </span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333">Your friends,</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333">The Support Team</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333"> </span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#333333"> </span></div>
</div>
</div>

<div>
<div class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
</div>
</div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2705476:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> 
<img width="1" height="1" alt="" src="http://click.netsuite.com/q/Eui-SO90Qn1R929um1rSyA~~/AALN9wA~/RgRipwwlPlcDc3BjQgpgwqXYxWATSZZiUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2705476