Subject: New Reply Received - Re: We’ve received your return request.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 05:29:14 +0000

Hi Amr Khalil,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/6z90ZynZ1LTWxGVLuW9j-Q~~/AALN9wA~/RgRipssjPVcDc3BjQgpgwqOXxWBBHRywUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB"></div>
Dear All,<br>
<br>
Kindly allow us to check and we will revert back to you.<br>
<br>
Best regards,<br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Haneen Habash </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/6/2021 8:14 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2705476] - Re: We’ve received your return request.<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Order No:  6315225459<br>
AWB No: SD002195440<br>
Item ID: 162620527 <br>
<br>
The Cx complaint about a missing one quantity item (162620527 - - Accord 2-Piece Glass Mug Set - 470 ml) from three quantities order, in other words, the third box from the same item is missing and not received by the Cx, kindly check and action to deliver the missing box or provide us with POD.<br>
<br>
<br>
Thanks &amp; regards<br>
The support Team<br>
<br>
Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2705476" rel="noreferrer">#2705476</a> raised by Mohammed Ali ([email-masked]).</div>
</div>

<div dir="ltr">
<div dir="ltr"> </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 13 Jun at 8:03 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">
<span class="separator">Hi Mohammed,</span><br>
 </div>

<div dir="ltr">
<div><span class="separator">Thank you for getting in touch with us.</span></div>

<div> </div>

<div dir="ltr"><span class="separator">We would like to apologise for the inconvenience caused, you can keep the first complete box and return the second incomplete box from the item (Accord 2-Piece Glass Mug Set - 470 ml), by following these steps:<br>
 </span></div>

<div dir="ltr">
<span class="separator">You can return your purchases online through the following three channels:<br>
You can contact our customer support team.<br>
<br>
 <br>
You can also book returns online. You can log in to your account and go to your order history. Click on "Application Number". From that page, you can see the option to return an item. Just click on the box and follow the instructions.<br>
<br>
You can also deliver your return to any Homebox store across the Kingdom of Saudi Arabia: wrap the returns in their original packaging and bring the invoice to any Homebox store in the Kingdom of Saudi Arabia.<br>
<br>
Refund: After we verify the returns, we will process the refund. Don't forget to check our return policy first to see which products we don't take back. You have within 30 days to do the return and refund.<br>
<br>
<br>
Regarding the third missing box from the item (Accord 2-Piece Glass Mug Set - 470 ml), we will follow up and escalate to our concern team to deliver it to you or if not issue a refund for the same.</span><br>
 </div>

<div><span class="separator">Feel free to reach out to us if you need any further assistance.</span></div>

<div> </div>

<div><span class="separator">Your friends,</span></div>

<div><span class="separator">The Support Team</span></div>

<div> </div>

<div> </div>
</div>

<div dir="ltr">
<br>
 </div>
</div>

<div dir="ltr">
<div> </div>
</div>
</div>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/xqkmCckAU9J1y6atxnXFJg~~/AALN9wA~/RgRipssjPlcDc3BjQgpgwqOXxWBBHRywUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2705476